What are the responsibilities and job description for the ServiceNow Developer position at GDH?
We are seeking a highly skilled ServiceNow Developer to design, develop, and optimize our enterprise ServiceNow platform, supporting critical ITSM functions and driving operational excellence. This is an excellent opportunity to contribute to transformative projects within a dynamic organization that values innovation, security, and professional growth.
Key Responsibilities
Key Responsibilities
- Design and Development: Build, configure, and maintain robust ServiceNow applications, workflows, and platform capabilities to enhance our IT Service Management (ITSM) and service desk operations.
- Streamline Service Delivery: Implement and manage Service Request workflows and Service Catalog offerings, automating request intake, routing, approvals, and fulfillment processes.
- Integration & Automation: Develop seamless integrations between ServiceNow and enterprise monitoring, security, and identity management tools using REST APIs, XML, and JSON to enable real-time data exchange and operational efficiency.
- Workflow Optimization: Create and refine automation workflows to reduce manual efforts, improve response times, and support auto ticket creation and routing.
- User Experience & Reporting: Customize user interfaces, develop dashboards, and generate operational reports to improve usability, visibility, and data-driven decision making.
- Cross-Team Collaboration: Partner with infrastructure, cybersecurity, and platform engineering teams to ensure ServiceNow workflows align with incident response, vulnerability management, and security operations.
- Platform Support & Enhancements: Support the entire platform lifecycle, including testing, deployment, and implementing new features, ensuring platform stability and security.
- Troubleshooting & Documentation: Provide timely support for platform issues, document configurations, and operational procedures to foster ongoing knowledge sharing.
- Leverage AI Capabilities: Support the deployment of AI-driven features such as virtual agents, predictive intelligence, and automated ticket classification to improve service efficiency.
- Experience: 8 years of enterprise IT development or engineering experience, with at least 4 years dedicated to hands-on ServiceNow development.
- Core Skills: Proven expertise in ServiceNow ITSM modules (Incident, Problem, Change, Request, Service Catalog), integrations with REST APIs, XML, JSON, and experience working with monitoring/security platforms such as Splunk.
- Technical Acumen: Strong understanding of enterprise IT architecture, networking, security environments, and frameworks such as RMF and NIST CSF.
- Preferred Certifications: ServiceNow Certified System Administrator (CSA) is highly desirable.
- Security Clearance: Must be legally authorized to work in the United States without employer sponsorship, now or in the future; ability to obtain Security Clearance is a plus.
- Additional Skills: Familiarity with ServiceNow AI and automation features (Predictive Intelligence, Virtual Agent, workflow automation) is a strong advantage.
Salary : $48 - $52