What are the responsibilities and job description for the Service Delivery Manager position at GDH?
Role Summary
A Service Delivery Manager is sought to oversee cloud operations and lead a technical team supporting enterprise infrastructure services. This senior-level role requires a hands-on leader capable of managing performance, driving automation initiatives, and ensuring system reliability across cloud platforms. The position involves strategic oversight and direct technical contribution within Azure and AWS environments.
Responsibilities
This is a fully remote role and can be performed from an approved location.
A Service Delivery Manager is sought to oversee cloud operations and lead a technical team supporting enterprise infrastructure services. This senior-level role requires a hands-on leader capable of managing performance, driving automation initiatives, and ensuring system reliability across cloud platforms. The position involves strategic oversight and direct technical contribution within Azure and AWS environments.
Responsibilities
- Lead and manage a team of 8–10 engineers supporting cloud, monitoring, and application services
- Serve as a technology subject matter expert in Azure and AWS, providing guidance on architecture and operational best practices
- Oversee service delivery for cloud infrastructure, automation tools, and monitoring solutions to ensure high performance and availability
- Maintain system reliability, scalability, and performance across enterprise environments
- Identify and implement process improvements to enhance automation and operational efficiency
- Collaborate with leadership and cross-functional teams to align cloud initiatives with organizational objectives
- Support onboarding, mentoring, and professional development for team members
- Provide strategic input on future cloud architecture and automation strategies
- Monitor and optimize cloud resources to meet performance and cost goals
- Ensure compliance with security and regulatory standards in cloud operations
- Proven experience leading technical teams with 8 or more direct reports
- Extensive hands-on expertise in Microsoft Azure and Amazon Web Services (AWS)
- Strong background in cloud operations, automation, and monitoring frameworks
- Experience in service delivery, infrastructure management, or platform engineering
- Ability to operate as both a technical SME and a people leader
- Excellent communication skills and stakeholder management experience
- Prior experience working in federal or regulated environments preferred
- Knowledge of enterprise observability and monitoring tools is advantageous
- Familiarity with DevOps practices and automation initiatives
- This position requires eligibility for a U.S. Government security clearance. In accordance with federal law, U.S. citizenship is required.
This is a fully remote role and can be performed from an approved location.
Salary : $60 - $65