Technical Lead

A senior-level Technical Lead role responsible for managing and supporting patient support solutions within the healthcare and pharmaceutical sectors. This position involves leading technology projects, collaborating with internal teams and external partners, and overseeing the deployment and maintenance of technical systems to enhance patient experience programs. The role requires strategic oversight, technical expertise, and stakeholder engagement to drive successful project outcomes and system improvements.

Responsibilities

• Lead the planning, execution, and delivery of technical projects supporting patient support programs.
• Collaborate with internal stakeholders, including Patient Support Program teams, Data & Reporting, and Marketing, to define technical requirements and solutions.
• Manage internal and external technical support resources for the development, implementation, and maintenance of systems and integrations.
• Assist with technology specifications, system design, deployment, and end-user training for various applications.
• Provide business and technical analysis expertise for system design, process improvements, and integration development.
• Oversee vendor evaluation, selection, and management to ensure quality and compliance standards are met.
• Develop and maintain interfaces between multiple vendors and systems to ensure seamless data flow and system interoperability.
• Support validation processes, including computerized System Validation and compliance with relevant industry standards such as part 11.
• Monitor industry trends to identify opportunities for technological enhancements and process improvements.
• Serve as the IT subject matter expert for U.S. patient support programs and maintain strong stakeholder relationships.

Qualifications

• Bachelor's Degree in a related field.
• 7 years of experience managing full systems lifecycle management and deployment.
• 4 years of experience within the pharmaceutical or healthcare industry, specifically supporting patient support or experience programs.
• Proven ability to implement and support complex technical systems, including integrations and data management.
• Experience supporting computerized System Validation and regulatory compliance, including 21 CFR Part 11.
• Strong understanding of HIPAA regulations related to data security, encryption, and system handling.
• Proficiency with project management methodologies and system development lifecycle principles.
• Demonstrated experience in vendor management and cross-functional stakeholder engagement.
• Excellent problem-solving, communication, and leadership skills.
• Ability to work effectively in a hybrid work environment, balancing remote and in-office tasks.

Publishing Pay Range: $123,000.00 - $165,000.00 Annually

This position offers a hybrid schedule, with time split between the office and remote work.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.