What are the responsibilities and job description for the ServiceNow Developer position at Gdh Consulting, Inc.?
We are seeking a highly skilled ServiceNow Developer to design, develop, and optimize our enterprise ServiceNow platform, supporting critical ITSM functions and driving operational excellence. This is an excellent opportunity to contribute to transformative projects within a dynamic organization that values innovation, security, and professional growth.
Key Responsibilities:
About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.
Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.
GDH Benefits
GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.
GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.
Please visit our notice of collection for California applicants.
Key Responsibilities:
- Design and Development: Build, configure, and maintain robust ServiceNow applications, workflows, and platform capabilities to enhance our IT Service Management (ITSM) and service desk operations.
- Streamline Service Delivery: Implement and manage Service Request workflows and Service Catalog offerings, automating request intake, routing, approvals, and fulfillment processes.
- Integration & Automation: Develop seamless integrations between ServiceNow and enterprise monitoring, security, and identity management tools using REST APIs, XML, and JSON to enable real-time data exchange and operational efficiency.
- Workflow Optimization: Create and refine automation workflows to reduce manual efforts, improve response times, and support auto ticket creation and routing.
- User Experience & Reporting: Customize user interfaces, develop dashboards, and generate operational reports to improve usability, visibility, and data-driven decision making.
- Cross-Team Collaboration: Partner with infrastructure, cybersecurity, and platform engineering teams to ensure ServiceNow workflows align with incident response, vulnerability management, and security operations.
- Platform Support & Enhancements: Support the entire platform lifecycle, including testing, deployment, and implementing new features, ensuring platform stability and security.
- Troubleshooting & Documentation: Provide timely support for platform issues, document configurations, and operational procedures to foster ongoing knowledge sharing.
- Leverage AI Capabilities: Support the deployment of AI-driven features such as virtual agents, predictive intelligence, and automated ticket classification to improve service efficiency.
- Experience: 8 years of enterprise IT development or engineering experience, with at least 4 years dedicated to hands-on ServiceNow development.
- Core Skills: Proven expertise in ServiceNow ITSM modules (Incident, Problem, Change, Request, Service Catalog), integrations with REST APIs, XML, JSON, and experience working with monitoring/security platforms such as Splunk.
- Technical Acumen: Strong understanding of enterprise IT architecture, networking, security environments, and frameworks such as RMF and NIST CSF.
- Preferred Certifications: ServiceNow Certified System Administrator (CSA) is highly desirable.
- Security Clearance: Must be legally authorized to work in the United States without employer sponsorship, now or in the future; ability to obtain Security Clearance is a plus.
- Additional Skills: Familiarity with ServiceNow AI and automation features (Predictive Intelligence, Virtual Agent, workflow automation) is a strong advantage.
About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.
Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.
GDH Benefits
GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.
GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.
Please visit our notice of collection for California applicants.
Location/Region: Oakton, Virginia
Salary : $48 - $52