Oracle Application Support Analyst

Role Summary
Provide functional and limited technical application support for Oracle eBusiness Suite (EBS) on-premise release 12.2.10, supporting customizations and extensions across Finance and Oracle Projects. This contract role operates with minimal supervision and requires strong customer-facing communication, investigation, and problem-solving skills. The Systems Analyst will support business users, troubleshoot production issues, and participate in change management to ensure reliable service delivery and customer satisfaction. Successful performance includes diagnosing root causes, generating SQL-based analysis and reports, and validating fixes through user acceptance testing.

Responsibilities

• Provide application functional and limited technical support for Oracle EBS modules in Finance (AR, AP, GL, CM, FA, iExpense, iSupplier) and Projects (Costing, Billing, Accounting)
• Troubleshoot reported issues, identify underlying root causes, and recommend workarounds and/or corrective actions
• Analyze data using diagnostics scripts, SQL, and other query tools to determine constraints, integrity issues, and impact scope
• Generate ad hoc reports to support issue validation, root cause analysis, and determination of issue magnitude
• Create and apply data correction scripts to resolve defects caused by inconsistent data state
• Conduct conference room pilots and support user acceptance testing for defect fixes, features, and system improvements
• Ensure acceptance criteria is met without significant impediments and coordinate validation with business stakeholders and technical teams
• Complete required Change Management tasks and relevant SOX control requirements (if applicable)
• Apply incident management practices by documenting issues, workarounds, and error recovery steps in operational tracking tools (e.g., Helix)
• Program and review changes to address root causes, including coordinating regression scenarios and promoting program units through UAT and production

Qualifications

• Must be legally authorized to work in the United States and willing to work under a contract arrangement with potential to convert to a direct hire employee.
• At least a high school diploma or GED equivalent
• Bachelors degree from an accredited university with an Accounting major, or 5 years of related industry experience
• 5-7 years of experience working and supporting Oracle eBusiness Suite modules, preferably Finance and/or Oracle Projects
• Strong understanding of dataflow processes between subledger applications and General Ledger
• 3 years of SQL and PL/SQL experience
• Knowledge of Oracle EBS data model and architecture for Finance and Projects domains
• Ability to review and understand programming logic constructs used in Workflow, Oracle APEX, and BI Publisher reports to assess current system state
• 3 years of programming experience in Oracle APEX preferred
• Experience in a multi-developer team environment and preferred familiarity with Agile methodologies (Scrum, Kanban)
• Ability to articulate application behavior and system states in business-friendly language; strong customer success mindset

Publishing Pay Range: $80.00 - $85.00 hourly

This position is based in office and requires employee to work on-site.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.