Jira Reporting & Program Coordination Specialist

Role Summary
The Jira Reporting & Program Coordination Specialist is an intermediate-level role responsible for designing, implementing, and maintaining comprehensive reporting solutions for large-scale programs involving over 100 teams. This position requires a blend of technical Jira expertise, automation development, and cross-functional collaboration to enhance visibility into program health, progress, and alignment with project objectives. The specialist supports program planning, execution, and stakeholder communication to facilitate efficient delivery across multiple teams.

Responsibilities

• Design and develop scalable Jira dashboards and reports that provide executive and operational insights for a multi-team program.
• Ensure data accuracy, consistency, and usability across all reporting outputs.
• Continuously enhance reporting structures by incorporating stakeholder feedback and evolving program needs.
• Develop and maintain Jira automations to streamline workflows, reporting processes, and data quality management.
• Create clear, maintainable documentation covering automation logic, data flows, usage standards, and governance policies.
• Collaborate with cross-functional teams to promote best practices for Jira usage and reporting standards.
• Partner with Release Train Engineers, Product Owners, and Technology Managers to prioritize work into appropriate Program Increments.
• Assist in aligning delivery plans with overall project milestones and strategic timelines.
• Track and report on cross-team dependencies, highlighting potential risks or misalignments.
• Support cross-tool integrations, leveraging tools such as ServiceNow and Power BI for enhanced reporting and data analysis.
• Translate program data and insights into clear presentation materials to support leadership reviews and decision-making.

Qualifications

• Proven experience with Jira administration, reporting, and automation development.
• Strong understanding of Agile methodologies, particularly within large-scale program frameworks like SAFe, and related tools.
• Experience creating dashboards and reports that serve both executive and operational audiences.
• Ability to develop and maintain Jira automations to optimize workflows and reporting accuracy.
• Proficient in data visualization tools such as Power BI or similar platforms.
• Excellent communication skills, with the ability to translate complex data into clear, business-friendly insights.
• Demonstrated ability to collaborate with cross-functional teams including Release Train Engineers, Product Owners, and Managers.
• Highly organized with strong attention to detail and data governance standards.
• Availability to work remotely with reliable internet access and a dedicated work environment.
• In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire. Candidates must be legally authorized to work in the United States without employer sponsorship, now or in the future

Publishing Pay Range: $80.00 - $90.00 hourly

This position offers a fully remote work arrangement, allowing the specialist to perform duties from an approved location.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.