Client Support Specialist

The Securities Services Operations & Financial Data Analyst I is responsible for supporting transactional processing and financial data analysis for Wealth Management accounts using trust and bond accounting systems. This role combines securities operations expertise with financial reporting, reconciliation, and data analysis responsibilities to ensure accurate account maintenance, transaction processing, and business insights.

The position focuses on analyzing transaction data, identifying trends and discrepancies, supporting financial reporting, improving operational workflows, and providing actionable insights that enhance accuracy, efficiency, and risk management. The analyst will collaborate with internal business partners, external vendors, brokers, and operational teams to maintain data integrity and support strategic decision-making.

Responsibilities

• Perform timely and accurate processing of securities transactions while ensuring compliance with established policies and procedures.
• Analyze transaction activity, account performance, and operational data to identify trends, variances, exceptions, and opportunities for improvement.
• Reconcile daily activity between depositories, accounting systems, and financial records to ensure data accuracy and prevent discrepancies or financial loss.
• Develop recurring and ad hoc reports that provide operational, financial, and risk-related insights to management and business partners.
• Facilitate domestic and international fund movements while validating data accuracy and ensuring timely settlement.
• Utilize financial data, securities processing knowledge, and system tools to define, measure, analyze, and optimize operational workflows.
• Support financial reporting, account valuation activities, and performance monitoring through detailed data analysis and validation.
• Investigate and resolve complex reconciliation breaks, transaction exceptions, and data discrepancies with a focus on root-cause analysis.
• Create dashboards, reporting metrics, and key performance indicators (KPIs) to monitor operational effectiveness and service quality.
• Participate in process improvement initiatives by leveraging data analytics to identify efficiencies, strengthen controls, and reduce operational risk.
• Support audits, compliance reviews, and regulatory reporting through accurate data extraction, analysis, documentation, and issue resolution.
• Assist with trust and bond account conversions, system implementations, testing activities, and project initiatives by providing analytical support and data validation.
• Document procedures, reporting methodologies, and operational workflows to support consistency and business continuity.
• Collaborate proactively with cross-functional teams to deliver data-driven solutions for operational challenges and strategic initiatives.

Qualifications

• Bachelor's Degree in Accounting, Finance, Economics, Business Analytics, Data Analytics, or a related field.
• 1-4 years of experience in securities operations, financial analysis, business analysis, data analytics, banking, wealth management, or a similar high-volume financial environment preferred.
• Strong analytical and quantitative skills with the ability to interpret large datasets and identify meaningful insights.
• Advanced proficiency in Microsoft Excel, including pivot tables, lookups, data analysis, and reporting functions.
• Experience with financial reporting, reconciliations, variance analysis, and data validation preferred.
• Knowledge of Power BI, Tableau, SQL, or similar business intelligence and reporting tools is a plus.
• Understanding of securities processing systems, Wealth Management operations, trust accounting, and bond accounting principles preferred.
• Excellent research, problem-solving, and organizational skills with the ability to manage multiple priorities and deadlines.
• Strong attention to detail and commitment to maintaining high levels of data accuracy and integrity.
• Effective communication skills with the ability to present analytical findings and complex information clearly to stakeholders.
• Demonstrated ability to identify process improvement opportunities and implement data-driven solutions.
• Must be legally authorized to work in the United States.

Publishing Pay Range: $28.00 to $31.64 hourly
This position is based in office and requires employee to work on-site.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.