What are the responsibilities and job description for the Account Manager position at GCT?
About GCT Chauffeured Services
GCT Chauffeured Services is a rapidly growing provider of premier chauffeured transportation solutions catering to corporate America, including contract shuttle services, minibuses, and motor coaches for group transportation. We specialize in delivering luxury, reliability, and unparalleled customer service to our clients. As we continue to expand, we are seeking passionate, detail-oriented, and service-driven individuals to join our dynamic team.
Job Description
The Account Manager serves as the primary day-to-day point of contact for assigned client accounts, overseeing operational performance, communication, and relationship management. This role is responsible for delivering consistent, professional, and effective communication on behalf of GCT, ensuring client expectations are clearly understood and met, and that all aspects of the account operate smoothly. The Account Manager partners with operations, dispatch, fleet, HR, and executive leadership to coordinate service delivery while upholding the company’s standards of professionalism, hospitality, and operational excellence. All duties are performed in accordance with company policies, practices, and procedures.
Responsibilities
- Serve as the primary point of contact for assigned client accounts and stakeholders
- Build and maintain strong client relationships through professional communication and engagement
- Conduct regular account reviews, client check-ins, and feedback meetings
- Anticipate client needs and ensure service expectations are met within operational capabilities
- Represent GCT during client meetings, site visits, and networking events
- Maintain professional and consistent communication in all client interactions
- Manage service concerns and escalations with a solution-oriented approach
- Coordinate sensitive or strategic communications with executive leadership
- Document client interactions, agreements, and follow-up items accurately
- Monitor account performance against SLAs, KPIs, and contractual obligations
- Coordinate with operations, fleet, dispatch, and HR teams to support service delivery
- Proactively identify and resolve operational issues before client escalation
- Support continuous improvement initiatives and operational adjustments as needed
- Ensure compliance with DOT/FMCSA regulations and client-specific requirements
- Monitor client site access, credentialing, and badging requirements
- Partner with HR and Compliance teams on driver-related concerns or incidents
- Prepare account performance reports and track client satisfaction metrics
- Support contract reviews, proposals, billing, and account documentation
Qualifications
- 3–5 years of experience in account management, client services, or operations leadership
- Background in transportation, logistics, hospitality, or corporate services preferred
- Strong written and verbal communication skills with attention to tone, detail, and professionalism
- Proven ability to remain composed and communicate effectively in high-pressure situations
- Strong conflict resolution and de-escalation skills
- Familiarity with DOT/FMCSA regulations preferred; training provided as needed
- Proficiency with Google Workspace, CRM/dispatch systems, and BambooHR
- Bachelor’s degree or equivalent professional experience
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Effective decision-making and problem-solving abilities with appropriate stress tolerance
- Advanced computer proficiency