Accounts Receivable Collections Specialist

Career Opportunity at GCSI Security Group – Williamstown NJ: Collections Specialist

Looking to contribute to reliable security solutions for homes and businesses? At GCSI Security Group, we are part of a trusted multi-branch network delivering expert security across the Northeast and Mid-Atlantic since 1986. We are licensed professionals providing comprehensive security, video surveillance, fire protection, and access control system installations that protect what matters most.

Why Join Us?

• Supportive Team Culture: Collaborate with dedicated pros who emphasize ongoing training and recognizing achievements as a team.
• Career Growth: From entry-level support to leadership roles, we invest in your development with certifications, mentorship, and clear advancement paths.
• Growth & Stability: Benefit from our steady expansion through strategic acquisitions and consistent direct sales, promoting long-term stability and offering a solid foundation for long-term careers.

From our Williamstown NJ branch, we provide comprehensive security solutions to Southern NJ residential and commercial clients, covering everything from consultations to ongoing monitoring.

Position: Collections Specialist
Location: Williamstown, NJ
Employment Type: Full-Time
Department: Accounts Receivable
Reports To: VP of Finance

About the Role

We are seeking a detail-oriented and proactive Collections Specialist to join our finance team. In this role, you will be responsible for managing overdue accounts, communicating with customers regarding outstanding balances, and ensuring timely collection of payments while maintaining a high standard of customer service.

Key Responsibilities

• Contact customers via phone, email, and written correspondence to collect overdue payments.
• Investigate and resolve billing discrepancies or disputed invoices.
• Maintain accurate and up-to-date records of all collection activities.
• Monitor aging reports and follow up on delinquent accounts promptly.
• Negotiate payment arrangements and settlements within company guidelines.
• Work closely with the accounting and customer service teams to resolve issues delaying payment.
• Escalate severe or persistent delinquencies when necessary.
• Prepare and deliver regular reports on collection metrics and account statuses.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in finance, business, or related field preferred.
• Previous experience in collections, accounts receivable, or customer service (1–3 years preferred).
• Strong communication, negotiation, and problem-solving skills.
• Proficiency with accounting software and Microsoft Office Suite.
• Ability to manage high-volume workloads and meet deadlines.
• Professional, empathetic, and persistent approach to customer interactions.

Compensation & Benefits: We offer competitive pay starting at $22-$28 per hour, based on experience, plus:

• 401(k) Retirement Plan
• Health and Dental Insurance
• Paid Time Off and Paid Holidays

Join our Williamstown team and work with experienced staff to deliver dependable service in this local area. Help protect communities, advance your skills in a supportive environment, and grow with a company dedicated to making a real security impact.

Pay: $22.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• collections: 1 year (Required)
• customer service: 1 year (Required)

Work Location: In person

Salary : $22 - $28