What are the responsibilities and job description for the Customer Service Representative position at GCH Employee Leasing Inc.?
Customer Service Representative
Galloway Consolidated Holdings, Inc. (Parent company of Bema, Inc., Elite Extrusion Technology, and GCH Employee Leasing, Inc.)
Galloway Consolidated Holdings, Inc. is seeking an experienced Customer Service Representative (CSR) to support our fast‑paced manufacturing organization. The ideal candidate has a strong track record in customer service, exceptional communication skills, and the ability to manage multiple priorities with accuracy and professionalism.
The CSR plays a key role in ensuring an outstanding customer experience by responding to inquiries, processing production orders, resolving issues, and providing accurate information about products and services.
Key Responsibilities
- Accurately process customer production orders, returns, and exchanges
- Respond to customer inquiries via phone, email, chat, and in person
- Handle billing questions and process customer payments as needed
- Coordinate with warehouse, pre-press, and production teams to ensure order accuracy and on-time shipments
- Build and maintain strong customer relationships through clear, proactive, and professional communication
- Manage backorders and out-of-stock items and provide timely updates to customers
- Monitor and follow up on order status
- Track orders, packing slips, and related documentation
- Prepare daily bill of ladings, shipment labels, and billing documents
- Work with transportation providers to schedule customer pickups and deliveries
- Address customer concerns or complaints efficiently, diplomatically, and with deep product knowledge
- Maintain up-to-date knowledge of products, services, and industry developments
- Ensure compliance with company procedures and American Institute of Baking (AIB) requirements
Education & Experience Requirements
- Minimum 2 years of customer service experience in a manufacturing environment
- Experience with ERP systems (SAP, Oracle, or Microsoft Dynamics NAV) strongly preferred
- Proficiency in Microsoft Word, Excel, and Outlook
- Excellent verbal and written communication skills, including strong phone etiquette
- Highly organized with strong attention to detail
- Experience processing digitally printed labels, cartons, or flexible packaging is a plus
- Direct experience working with customers who purchase pouches, laminated films, or extruded films is a plus
Required Qualifications
- Demonstrated ability to take initiative and identify process improvements
- Strong mathematical skills for validating estimates and billing
- Self-starter capable of working independently
- Able to remain accurate and detail-oriented while working under pressure
- Effective multitasking and time-management abilities
- Strong problem-solving skills
- Commitment to following company and AIB procedures
Compensation & Benefits
Starting salary is $50,000–$65,000 per year, depending on experience and qualifications.
Bema offers a comprehensive compensation package, including:
- Bonus plan
- Paid vacation
- 401(k) with company match
- Comprehensive health and life insurance options
Equal Opportunity Employer
Salary : $50,000 - $65,000