Restaurant Host/Hostess

Restaurant Host/Hostess

Full time / part time available

Description:

The Host is responsible for the first impression and point of contact with every guest. The Host sets the highest example for hospitality, gracious service, and welcoming guests into the restaurant. The Host is part of the service team and partners with colleagues in planning and organizing the seating plans to efficiently and expediently coordinate the dining experience throughout each service. Service team members:

• Are passionate about hospitality, guest experience, and great food
• Are fully knowledgeable of the menu including ingredients, allergens, and wine recommendations
• Work as part of a service team to take care of all guests in the restaurant
• Ensure a positive guest experience

Compensation & Benefits:

• $23 - $25/hr
• 401(k) with company match
• Health, dental and vision insurance for full-time team members
• Vacation time for full-time team members
• Paid Sick Time
• Flexible schedule without late nights, unless there is a special event
• Daily staff meal

Summary of Host Responsibilities

• Create the most welcoming and hospitable environment for guests both in person and over the phone as needed
• Manage the floor plan for the dining room to optimize guest experience, amount of tables/seating, and successful service
• Manage reservations for guests including regular clients
• Professionally and gracefully answer guest questions with regards to restaurant hours, menus, and any other dining information
• Welcome and seat guests professionally, communicating with service team regarding seatings
• Act as a professional point of contact for guests and communicate with colleagues across the restaurant including service team, management, and culinary
• Remain composed while working with a sense of urgency and focus
• Set the best examples for professionalism, guest service, and passion for hospitality
• Other duties as assigned to assist with the restaurant service

Required Qualifications

• Strong communication skills and hospitality skills
• Able to grasp and reach overhead
• Must be able to lift, move, and carry 50 lbs
• Must be able to work 8 hours a day on feet
• Servsafe allergen certified and Servsafe food handler (or willing to be certified prior to start date, company pays classes)