Talent Development Specialist

Summary

The Talent Development Specialist is responsible for hands-on training to support and develop all team members. The role combines structured training with front line coaching to ensure new hires are set up for success and continually improving.

Essential Duties

• Actively portray and exhibit GBC’s Mission, Vision and Values.
• Partner with the Talent Acquisition & Benefit Specialist in managing the onboarding process, including scheduling, materials and timely completion of tasks.
• Foster a culture of continuous learning, professional development, employee engagement, and customer service throughout the organization.
• Facilitate engaging training sessions (in-person and virtual) for new hires and existing team members.
• Train and evaluate performance in the field with hands on coaching and observational support.
• Develop and deliver training programs that improve performance and close skill gaps.
• Collaborate with subject matter experts and department leaders to determine and design the appropriate instructional offerings as training content; develop custom and standardized training curriculum specific to the target audience, including training setup guide, instructor and student manuals, sample exercises, and assessments.
• Partner with leadership to identify training needs and align programs with business goals such as new products, systems, operational procedures, or customer service standards.
• Support the development of career pathing and leadership development.
• Support the administration and coordination of external training programs, continuing education opportunities, and internal learning resources.
• Track and maintain training records to ensure compliance.
• Ensure training content remains accurate, compliant and aligned with regulatory and company requirements.
• Track and evaluate training effectiveness using performance data, quality results and learner feedback.
• Collaborate with leaders and subject matter experts in conducting training sessions by participating in the design and content creation of training modules.
• Respond to inquiries or refer inquiries to the appropriate department or person.
• Assume responsibility for special projects; gather data and prepare reports for Senior Management, audits and other personnel.
• Process, solve and answer complex issues, problems or inquiries.
• Answer telephones, answer questions and direct callers to proper Bank personnel.
• Assume responsibility for various department functions in the absence of staff members or in overload situations.
• Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
• Demonstrate knowledge of and adherence to Equal Employment Opportunity (EEO) policy; show respect and sensitivity for cultural differences; educate others on the value of diversity; promote working environment free of harassment of any type; build a diverse workforce and support affirmative action.
• Assure compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations.
• Complete administrative tasks correctly and on time; support the Bank’s goals and values; benefit the Bank through outside activities.
• Perform the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
  
  

Minimum Requirements

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Bachelor’s degree from a college or university; or related experience and/or training; or the equivalent combination of education and experience. Work related experience must consist of training and facilitation in a financial institution or corporate environment with a supervisory background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, is required to be applicable to the financial industry. Certified Training Professional (CTP) Certification from the Association for Financial Professionals is preferred.
• Caring, Professional & Responsive.
• Minimum 2 years of experience in onboarding, training or employee development is strongly desired.
• Experience training in a regulated environment (healthcare, financial services, utilities, etc.) is strongly desired.
• Strong public speaking and presentation skills are required.
• Comfortable facilitating both in-person and virtual training sessions.
• Ability to manage multiple training groups and remain highly organized.
• Comfortable working in a fast-paced, changing environment.
• Strong attention to detail and follow-through.
• Professionalism and caution with sensitive employee information.
• Passion for coaching, employee growth and team development.
• Intermediate skills in computer operation including Microsoft Suite.
• Intermediate typing skills to meet production needs of the position.
• Basic math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• Ability to work with no supervision while performing duties.
• Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.
  
  

Management reserves the right to change this job description at any time according to business needs.