Applications Analyst I/Full time/Wallingford

Gaylord Specialty Healthcare is a health system dedicated exclusively to medical rehabilitation. We provide inpatient and outpatient care for people at every point in their journey from illness or injury to the most advanced state of recovery they can achieve. Our Mission: To enhance health, maximize function, and transform lives. Our values: Integrity, Compassion, Accountability, Respect and Excellence. These values guide us in providing high-quality patient care and transforming our patients' lives.

JOB SUMMARY: The Applications Analyst will play a critical role in the design, development, testing, documentation and implementation of both new and existing software solutions. An Application Analyst I is expected to perform as a critical team member supporting IT applications often under the direction of a senior analyst or the IT Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Product Development and Optimization:

• Possess a good foundation in understanding current software functionality, and assists in improvement opportunities
• Investigates, diagnoses, and resolves process or software issues
• Evaluates technical solutions
• Participation in HL7 and/or other interface monitoring and testing

Customer Service and Support:

• Process Helpdesk requests and other day-to-day functions
• Track customer issues, provide communication updates, and ensure timely resolution
• Create and/or assist in training documentation for end users
• Collect and analyze customer feedback to identify areas of improvement and/or success

Project Management:

• Assists Senior Analysts with project deliverables
• Contributes to initial research, implementation, to post implementation review

QUALITY ASSURANCE

• Evaluates and monitors quality data as it relates to the EMR
• Assists with custom reports and data validation to meet customer needs or regulatory requirements

IT IS ICARE

• Innovation: Embracing creativity and new ideas to improve processes and outcomes.
• Teamwork: Collaborating effectively with others to achieve shared goals and objectives.
• Inclusion: Fostering an environment where everyone feels valued and supported.
• Safety: Prioritizing the well-being and security of patients, individuals and communities.
• Integrity: Acting with honesty and transparency in all interactions and decisions.
• Compassion: Showing empathy and kindness towards others, especially in challenging situations.
• Accountability: Taking responsibility for actions and outcomes, ensuring reliability and trust.
• Respect: Treating others with dignity and consideration, valuing their perspectives and contributions.
• Excellence: Striving for the highest quality in performance and achievements.

QUALIFICATIONS:

• Bachelor's degree (B. A.) from a four-year college or university preferred, and minimum 3-year experience in a healthcare-related discipline required.
• Experience with statistical analysis, data management, or analytics preferred.
• Thorough understanding of Microsoft Office Products and intermediate PC skills.
• Meditech and HL7 Interface experience preferred but not required.
• SQL database knowledge preferred but not required.
• Knowledge of hospital IT applications includes an understanding of integration with third party vendors.
• Clinical and financial knowledge of hospital/healthcare departmental processes.
• Must have excellent customer service skills and the ability to communicate well with non-technical customers.

HOURS:

• Full-time, days;
• Participates in on-call rotation
• Assists in the management of Help Desk calls

We Are An Equal Opportunity Employer