Intake and QA Coordinator - Licensed Therapist

Title of Position: Intake and Quality Assurance Coordinator Location: Normandie Village Exempt/Non-Exempt: Exempt Union/ Non-Union: Non-Union Supervisor: Program Director

Gateways Hospital and Mental Health Center, located in Los Angeles, is a non-profit organization that provides an array of comprehensive mental health services for Children, Adolescents, Transitional Aged Youth, and Adults suffering from mental illness in the Greater Los Angeles area. The organization consists of a standalone fifty-five (55) bed hospital and six outlying outpatient facilities that have anywhere from fourteen (14) beds to one hundred and thirty-four (134) beds. The organization has approximately four hundred (400) employees.

Summary Of Position

The Intake and QA Coordinator reports to the Program Director. Responsibilities include oversight of referrals, admissions and discharges for Normandie Village, ensuring compliance with all Gateways’ and regulatory agency requirements, and providing collateral support to the clinical team and administrative team to ensure continuity of care. The Intake and QA Coordinator will also be responsible for monitoring program compliance with regard to Gateways’ policy and procedure, regulatory agency requirements and expectations for service delivery. The Intake and QA Coordinator may be assigned a small caseload of clients and will be expected to provide clinical services, adhering to all Gateways’ and regulatory agency requirements that inform service delivery.

To qualify for this role, candidates must be independently licensed or eligible to sit for their licensure exam.

Essentials Duties

Admissions & Discharges:

• Responsible for all aspects of maintaining and growing the census for all service lines.
• Serves as primary contact and liaison for referring agencies, ensuring all required information is received and disseminated to the appropriate program staff to facilitate client admissions and discharges.
• Maintains active and effective liaison with relevant community agencies and initiates collateral contacts with family, friends, board and care operators, referring agencies, and other program staff as needed for the client’s continuity of care.
• Completes pre-placement assessments (i.e. client interviews and pre-placement documentation) for all client referrals, ensuring compliance with Gateways’ and DMH standards for completion.
• Collaborates with DMH Liaison and Gateways’ treatment teams to coordinate and facilitate client discharges.
  
  

Quality

• Maintains detailed knowledge of agency paperwork, documentation, record keeping, and billing procedures, ensuring quality assurance standards are met.
• Monitors and evaluates program policies and procedures to ensure compliance with regulatory agency requirements. Develops and implements policy, as advised, to maintain continued compliance.
• Completes monthly/quarterly QI reports for the program, as assigned, and ensures all documentation is submitted to the QI Director and Program Director for review.
• Prepares and presents in-service training.
  
  

Clinical

• Provides on-call coverage for emergency consultations and interventions outside of regular work hours.
• Assists with facilitating psychiatric holds and hospitalizations, as assigned.
• Maintains accurate and up-to-date clinical charts with appropriate and timely completion of all required documentation, including but not limited to assessments, progress notes, treatment planning, and discharges.
• May carry a small caseload, including individual, group, family psychotherapy, case management, and/or consultations/collateral contacts.
• Meet monthly contracted service delivery expectations.
• Assists Program Director in program development and administrative functions, as needed.
  

Essential Skills

• Ability to work independently with strong time management skills.
• Strong organizational skills and attention to detailed information.
• Arrives at sound conclusions after getting and analyzing all pertinent facts.
• Maintains objective and professional relationships with staff and clients at all times.
• Provides a good role model for staff and clients in terms of reliability, social skills, professionalism, tact, leadership, teamwork, grooming and integrity.
• Works collaboratively with all disciplines to provide quality client care.
• Ability to handle difficult or stressful circumstances.