Choices For Independence-Case Manager- Rockingham/Strafford County or Hillsborough/Merrimack County

This is a remote role with home visits. This position is to serve Rockingham and Strafford Country Clients or Hillsborough/Merrimack clients.

Position Summary:

The primary responsibility of this role is to support seniors and older adults with chronic illnesses in managing their financial benefits and coordinating in-home support services as well as home and community-based care under the Choice for Independence (CFI) Program, in accordance with He-E 805 guidelines. The average case load is between 35-40 cases.

This position works primarily remotely from a home-based office with mandatory attendance at Gateways’ Nashua office, for monthly staff meetings and other required trainings. Staff are required to be accessible via phone and Microsoft Teams during work hours and maintain an up-to-date calendar within Outlook. Initial training may take place in Nashua Office. This position is to serve Rockingham and Strafford County Clients

Essential Job Functions:

Financial Benefits Coordination

· Assist clients in maintaining CFI benefits by helping them complete annual financial and medical re-certification paperwork.

· Provide education and resources to clients regarding community resources.

Choices For Independence (CFI) Program

· Conduct initial client comprehensive assessments.

· Create an initial care plan with the client and submit service requests to the Bureau of Aging and Adult Services (BAAS) for approval.

· Advocate for clients’ needs and encourage progress toward care plan goals.

· Update the care plan as needed to reflect changes in clients’ medical condition and or needs.

· Maintain accurate client records, including progress notes, annual paperwork, and other required forms.

· Submit and monitor authorizations for services

· Coordinate services with contracted vendor agencies.

· Ensure timely delivery of quality services as outlined in clients' care plans.

· Monitor client satisfaction with services through monthly phone contacts and face-to-face visits.

· Foster communication and professional relationships with the clients’ care team, including managed care organizations and medical professionals when necessary.

· Stay informed and comply with all relevant state and federal regulations.

· Identify at-risk clients (abuse, neglect, financial exploitation) and report to the appropriate crisis intervention agency (e.g., BAAS and Adult Protective Services).

Duties and Responsibilities:

· Responsible for promoting health and safety with the organization as defined by Safety Committee/Company policy.

· Promote and work towards meeting agency goals and objectives as defined in the strategic plan.

· Compliance with all Gateways Community Services policies and procedures.

· Complete all necessary required trainings and continue to attend training.

· Work collaboratively with other staff/departments and programs as necessary.

· Perform other work-related duties as assigned.

· Primarily remote workers are responsible for furnishing and establishing a safe, ergonomic, and hazard free home-based office.

Qualifications, Education and Experience:

· Proficient in Microsoft Windows applications including a working knowledge of Word, Excel, Outlook, along with relational data base knowledge. (Microsoft Access and/or Harmony preferred)

· Possess reliable cell phone and internet access to provide case management to individuals from a remote (non-Gateways) location.

· Bachelor’s degree preferred in related field: or equivalent combination of education and/or experience.

· Three years of prior geriatric casework or related geriatric-based care experience: experience with end-of-life services is preferred.

· Strong belief in provision of community services for the aging population and people with disabilities.

· Communicate constructively to management and staff on problems, ideas, or any other insights to assist in defining new best operational practices.

· Possess reliable transportation, valid driver’s license, and applicable vehicle insurance for business travel.

· Strong writing skills.

Physical Requirements/Work environment

• Occasional standing
• Frequent sitting, minimum of 5 hours per day
• Occasional walking, bending, and twisting of spine
• Light lifting and carrying, less than 30 lbs.
• Visual acuity-worker is required to have close visual acuity to perform job functions
• Climbing Stairs routinely for home visits purposes
• Pushing and or pulling under 75 lbs. without assistance infrequently
• Driving routinely and the ability to transport oneself

Essential job functions, Duties and Responsibilities and the physical requirements listed are considered essential to ensure the safety and well-being of the clients we serve. We will consider alternate methods of accomplishing tasks to accommodate any physical limitations if requested.

All staff may be required to perform activities that are above and beyond what is indicated in this job description to ensure the safety of the individuals we serve.

Company Overview
Gateways Community Services is a dedicated non-profit organization committed to promoting growth and independence for individuals with disabilities, acquired brain disorders, autism, older adults, and veterans. We deliver innovative, high-quality, long-term services designed to empower individuals to lead meaningful lives throughout their lifetime.

Join us at Gateways Community Services to empower individuals toward independence! We value energetic professionals who are committed to making a positive impact through compassionate service delivery. If you’re ready to contribute your expertise in a supportive environment that fosters growth—apply today!

Pay: $22.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: Hybrid remote in Nashua, NH 03064

Salary : $22 - $23