What are the responsibilities and job description for the Customer Service Representative position at Gateway Group Personnel?
The Customer Service Representative is responsible for performing all tasks relative to in-house communications with the patient/client and verification of third-party reimbursement.
Job Description
- Answers incoming calls regarding order placement, product problems, service questions, order status and general customer concerns.
- Enter online orders from various online systems into our operating system for processing, careful to make note of any changes and documenting all notes in the system
- Responds to patient/client questions and problems.
- Maintain a high level of professionalism with customers and patients through every call, email or other source of communication in order to portray the company in the best light.
- Maintains a neat, clean personal appearance. Promotes teamwork among co-workers that includes assisting fellow CSRs as needed.
- Demonstrates timeliness, courtesy, sincerity, and patience with dealing with customers and patients.
- Performs other duties as requested.
Qualifications
- Excellent spoken and written communication skills
- Willing to work as team
- High level of attention to detail
- Must have knowledge and understanding of insurance eligibility
