What are the responsibilities and job description for the Manager, Banking Center position at Gateway First Bank?
Manager, Banking Center JOB SUMMARY:
The Manager, Banking Center is responsible for the efficient daily operations of a full-service banking center. This position will provide a superior customer experience and promote a service culture through coaching, guidance and staff motivation. Responsible for achieving banking center goals supporting new business development, client referrals and retention and expansion of account relationships.
Manager, Banking Center ESSENTIAL FUNCTIONS (RESPONSIBILITIES):
- Manages the banking center team and plans work activities for self and banking center.
- Provides periodic management support for other banking centers.
- Creates a positive working environment that facilitates exceptional service, expanding profitable customer relationships and employee engagement.
- Supports an environment that promotes a level of care that makes customers feel welcomed, significant and engaged. Manages escalated customer situations.
- Encourages banking center team to take ownership of achieving personal and banking center goals. Strategizes plans and actions to improve quality of banking center's service.
- Facilitates regular team meetings and performs coaching sessions focused on product knowledge, service, product training, customer service and teamwork.
- Collaborates with other internal business partners to provide comprehensive solutions to customer's financial needs.
- Participates in community organizations and activities to enhance the bank's image and develops additional business and referral sources.
- Serves as a communication link between all departments and leadership to ensure the banking center team is informed and understands directives, bank financial performance, initiatives and other pertinent information.
- Ensures the banking center is compliant with established operating policies and procedures and regulatory requirements. Maintains security procedures and ethical oversight of the banking center operations.
- Participates in the department hiring, promotion, and review process while managing, mentoring and improving support staff performance. Coaches and develops team to ensure we are meeting the needs of the company.
- Exercises awareness with regard to possible suspicious activity, money laundering or fraudulent behavior and reports any such incidents to the BSA department. Performs all job functions in compliance with all company policies and federal, state, and local laws and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC and GLBA/privacy rules.
- Performs related responsibilities as required or assigned.
Manager, Banking Center REQUIRED QUALIFICATIONS:
Knowledge/Skills/Abilities
- Advanced knowledge of bank products, services, sales techniques, and concepts.
- Advanced knowledge of applicable regulations.
- Excellent client service, relationship building and business development skills.
- Strong communication and interpersonal skills.
- Excellent problem-solving skills.
- Proficient in MS Office applications.
- Ability to coach employees.
- Ability to make quality decisions.
- Ability to motivate others and demonstrate good team building skills.
- Exemplifies the Gateway Values: Stay Growth Oriented, Make a Difference, "Get it Done" Attitude, Be a Team Player, Do the Right Thing.
Equivalent Education/Experience
- Bachelor's Degree in Business, Finance, Accounting, or related equivalent experience.
- 7 years of banking experience required.
- Experience in management or supervisory capacity in a financial institution or related field pre.
Manager, Banking Center SPECIAL JOB DIMENSIONS:
Must be flexible and able to work additional hours when crucial to the branch environment. Maintains highly sensitive or confidential information. This position may require some travel.
NOTE: The essential job functions and associated qualifications contained in this document describe the general nature and level of the work performed. They are not intended to represent an exhaustive listing or be inclusive of all aspects of the job. The tasks and procedures involved in the performance of the essential job functions may vary from day-to-day. Major changes in areas of responsibility may occur, as directed by management, and will require revision of this job description.
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time Off