Case Manager

Job Summary:  

This position is part of the STRIVE Clinic (LIGHT-ETP) a coordinate specialty care treatment team of mental health professionals assisting clients ages 16 to 30 in First Episode of Psychosis. STRIVE uses person centered care while promoting recovery & resiliency.  Under general supervision of the STRIVE Clinical Team Manager, the case manager’s role will consist of, but not limited to, linking clients and their families to community resources such as food, shelter, clothing, and financial outlets. In addition, the case manager assists in teaching problem solving skills, independent life management skills, and participates in regular interdisciplinary staff and team meetings with Strive providers. A case manager works diligently in the community, client’s homes, and assists with transportation to and from appointments.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Knowledge & Skills:

• Working knowledge of the nature of serious mental illness; behavior modification techniques and related treatment modalities, interventions and techniques; of different types of assessments and their uses in treatment planning.
  • Knowledge of consumers’ rights; agency and federal policies, procedures and guidelines.
  • Knowledge of local community resources and service delivery systems such as housing, social, welfare, educational, etc. 
  • Knowledge of client record documentation requirements; and of client services plan development and implementation.
• Knowledge of crisis intervention techniques,
• Knowledge of individual and group therapy techniques; family dynamic and family support groups
  • Ability to observe, record and report on an individual’s functioning;
  • Ability to read and understand assessments, evaluations, observation, and use in developing treatment plan.
  • Ability to identify community resources and services for clients and coordinate provision of services; to establish effective working relationships with internal agency staff as well as with relevant community organizations;
  • Ability to effectively interact and communicate with consumers and their families in diverse populations.
  • Ability to communicate effectively, verbally and in writing, to maintain confidentiality, and to work independently under general supervision.
  • Ability to demonstrate strong interpersonal and “Listening” skills.
  • Ability to establish and prioritize goals and objectives of assigned program.
  • Ability to facilitate relationships between Gateway, consumer families/legal guardians and various social service community resources, such as housing assistance, healthcare, job training and placement and substance abuse support groups.
  • Must have a clean driving record with current driver’s license. This position requires frequent appointments in the community. 

Documentation and Compliance

• Records services accurately that relate directly to the treatment outcomes, within approved timeframes. Completes required clinical documentation according to agency standards.
• Maintain all documentation in accordance with applicable policies, laws and instructions.
• Ensure that all services provided are within the guidelines and document care in compliance with agency requirements and standards.
• Ensure that all notes will be in Care Logic and signed no later than the allotted time the day after the service was provided.
• Maintain a minimum chart audit score of 85% or better for all consumers on case-load. 

• Ensure all weekly reports have been addressed and cleaned up (if necessary) within hours specified by supervisor.

Community Outreach

Collaborate with behavioral health providers, hospitals, emergency rooms, jails and shelters through regular meetings in order to engage and transition consumers throughout systems of inpatient and or community care.

Education & Experience: 

One to two years of experience in case management / direct care service provider in a human service delivery setting.  A Bachelor’s degree in the human services field such as social work, psychology, or criminal justice is required and related experience is preferred. Must possess a valid GA Driver’s license.