Ticket Office Sales Agent

TICKET OFFICE SALES AGENT

Job Requirements:

· Ability to sell tickets and make reservations via computerized reservation system for walk up cruise customers

· Attention to detail and when taking incoming customer calls by providing all requested information or by assisting customer with any reservation concerns or changes

· Provide excellent customer service by taking care of all customers in a timely, courteous, efficient and individualized manner

· Anticipate the customers’ needs by monitoring by dock area to ensure that the atmosphere is pleasant, hospitable, fun environment

· Make announcements in a clear, strong voice with a complete and concise message both over the marine radio and the dock announcement system

· Deliver a consistently high level of customer service to each guest

· Uphold compliance with all company policies and procedures

· Complete all paperwork and closing duties in accordance with company standards

· Maintain a well-kept appearance in accordance with company standards

· Ability to work flexible shifts including weekends and holidays

Candidate Qualifications:

· Leadership Skills – Must be able to take command of a on board cruise operation

· Organization and Time Management Skills

· Communications Skills – Team Player, Customer Oriented

· Sales Skills – Upselling, Suggestive Selling

· Customer Service Skills

The Gateway Clipper Fleet is an Equal Opportunity Employer. EOE