What are the responsibilities and job description for the Spa Service - Therapist position at Gateway Canyons Resort & Spa, a Noble House Resort?
Description
Discover a place where wonder, adventure and relaxation meet. Gateway Canyons Resort & Spa rests on 180 acres in the red rock canyons of western Colorado. 72 room luxury Resort with amenities that include lodging, dining, UTV and Jeep tours, horseback riding, & full service spa.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Models exceptional customer service skills for the entire clinic staff to emulate.
- Maintain a flexible schedule based on business demands and/or marketing events.
- Exhibits a professional demeanor through appearance and by maintaining a positive attitude.
- Assists in updating training procedures, motivating retail sales
- Ensures that the guest experience is pleasant in regard to atmosphere, service and quality.
- Current on the latest spa/salon trends and assists in developing treatment packages accordingly.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Assist business through maintaining and adhering to all applicable local and state licensing laws and regulations related to the massage therapy services provided, and treatment rooms available.
- Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest and employee relations at all times; resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Perform opening procedures; schedule guest appointments; handle no show appointments; perform closing procedures.
- Maintain accurate accounting and cash handling procedures.
- Conduct appointments according to guest’s comfort and desire; follow departmental massage/body treatment sequence/protocol.
- Follow soiled linen/laundry procedures.
- Greet guests; verify medical releases from guests with applicable medical conditions.
- Other duties as reasonably requested.
Seasonal/On-Call position - Commission based pay
401k Eligibility
Friends & Family Discount
Associate Cafeteria
Economical on-site housing - rent includes all utilities, internet & satellite
Associate Clubhouse, Fitness Facility
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Requirements
Current licensed Therapist, State of Colorado
High school graduate or equivalent
2 Years previous experience