Maintenance Coordinator

Gates Hudson is seeking a Service Coordinator who is responsible for the overall satisfaction of our residents concerning maintenance repairs. This role supports the property management team by coordinating maintenance follow-up, ensuring service quality standards are met, and assisting with administrative and operational tasks related to maintenance operations.

What You’ll Do

Resident Service & Maintenance Follow-Up

• Complete follow-up calls to residents once service tickets are closed to ensure resident satisfaction.
• Monitor service request completion and resident satisfaction trends to identify opportunities for improvement in maintenance response and service delivery.
• Ensure quality control standards are consistently met.
  
  

Maintenance Coordination & Property Support

• Develop maintenance plans and assist in implementing them.
• Walk move-out and make-ready inspections and conduct routine property inspections.
• Coordinate with maintenance technicians and vendors to ensure timely completion of work orders and preventative maintenance tasks.
• Assist in gathering vendor proposals when requested.
• Request and enter purchase orders for contractor repairs, equipment, tools, or materials as needed.
  
  

Compliance, Documentation & Reporting

• Complete incident reports for floods, fires, damages, and general incidents for record keeping.
• Manage and maintain pest control logs and services.
• Maintain and organize documentation related to service requests, maintenance activity, and vendor services.
• Ensure documentation and maintenance activities comply with company policies, safety standards, and applicable housing regulations.
  
  

Operational & Administrative Support

• Provide administrative support to the Property Manager and Assistant Property Manager related to maintenance operations, vendor coordination, and property upkeep.
• Assist with additional duties deemed necessary by the Property Manager and Assistant Property Manager to support overall property operations.
  
  

What We’re Looking For

• High school diploma required.
• Relevant field experience in property management preferred.
• Excellent customer service and negotiation skills.
• Leadership experience recommended.
• Strong organizational and time management skills with the ability to manage multiple service requests efficiently.
• Ability to communicate effectively with residents, vendors, and internal teams.
• Ability to work independently as well as collaboratively in a fast-paced environment.
• Proficiency in Microsoft Excel.
• Proficiency in Yardi or other property management software.