Personal Banking Supervisor

Location

Job Description:

Join the Gate City Bank Team at Mayville!

Are you ready to make a difference in the financial lives of others while growing your career? At Gate City Bank, we’re looking for enthusiastic and customer-focused professionals to join our dynamic team. Here, we don’t just offer jobs—we offer a chance to thrive.

Why You’ll Love Working Here:

• Competitive Pay.

• Comprehensive Benefits:

  • All full-time team members, and qualified part-time team members are eligible for a variety of benefits, including, but not limited to:

    • Medical, dental, and vision insurance options.

    • 401(k) with dollar for dollar match up to 6%.

    • Paid Time Off and wellness benefits.

    • Additional compensation opportunities, including quarterly incentives.

    • All other benefits can be located at gatecity.bank/careers.

• Location: On-site at our Mayville Office in Mayville, ND.

Your Schedule:

• Monday - Friday: 7:45 AM – 4:15 PM.

• No expectation to work Saturdays or Bank Holidays!

Essential Functions:

• Directly supervise savings employees in the office by providing coaching, motivation, and recognition.

• Assist the office leadership with goal setting to achieve Bank goals.

• Provide input at savings meetings and shares ideas in developing and maintaining savings products and services.

• Conduct regular staff meetings, assuring that staff is engaged.

• Answer customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.

• Open various new accounts, process necessary information, and educate the customers as to services/products available.

• Interview lending customers to obtain financial history. Analyze information and sell customers on the products and services that best meet their needs.

• Prepare personal loan applications completely, accurately, and in accordance with Federal guidelines and the Bank’s policies and procedures.

• Consistently inform and sell customers on credit life and disability insurance and GAP insurance.

• Use every customer contact as an opportunity to advise customer about additional services or programs that may benefit them.

SUPERVISORY RESPONSIBILITIES:

• Provide overall direction, coordination, and evaluation of Personal Banking. Carry out supervisory responsibilities in accordance with the Bank’s policies, procedures, and applicable laws and regulations.

• Leverage the strengths of the team members, help clarify roles and responsibilities, and develop and implement training and development in order to maximize and reach optimal individual and Bank goals.

• Interview, hire, and train team members; plan, assign, and direct work; give real-time feedback to team members; recognize, reward, and discipline team members; address complaints; and resolve problems.

• Ensure team members are kept current on issues affecting job-related duties, responsibilities, and trends on a consistent basis.

What You Bring:

• Associates degree in Business, Finance, Accounting, or related field desired.

• 2-5 years of related experience; or equivalent combination of education and experience.

• Strong oral and written communication skills.

• Interpret and use data for decision making.

Why Gate City Bank?

We’re more than a bank—we’re a community dedicated to making a meaningful impact. Our mission is to create a "Better Way of Life" for our customers, communities, and team members. Here, you’ll find a supportive environment where your contributions are valued, and your career can flourish.

Ready to Take the Next Step? Apply today and embark on a rewarding career journey with Gate City Bank!

EOE/including Disability/Vets

Member FDIC