What are the responsibilities and job description for the Medical Office Receptionist position at Gastroenterology Associates of the Piedmont?
Description
GAP is the longest established gastroenterology practice in the Piedmont Triad area. This independent, physician-owned GI practice is looking for a Receptionist. GAP evaluates new patients, performs consultations and conducts follow-up visits for chronic gastrointestinal conditions. Our offices draw and assess labs, administer injections and monitor medication therapies. We offer on-site infusion services and our clinical staff assist with a variety of in-office procedures. When appropriate, GAP schedules appointments for outpatient screening, diagnostic and/or treatment procedures. Our endoscopy centers are physician-owned outpatient ambulatory surgical centers which specialize in colon cancer screening and prevention as well as a number of other procedures including endoscopy, and Interstim Bowel Control Therapy.
Excellent benefits package includes health insurance, dental, vision, life, long-term and short-term insurance coverage and a robust 401k/profit sharing plan; voluntary benefits including voluntary life and medical bridge plans. Paid time off, paid holidays and a friendly environment where work/life balance is a priority. Exceptional providers and well-trained staff on board. Looking for another strong team member!
The Receptionist is responsible for day-to-day administrative and general office duties including word processing, filing, faxing, and data entry. Greets and assists patients and visitors in in a prompt, courteous, and professional manner. Collects appropriate co-pays, co-insurance or past due balances as needed.
Essential Functions:
- Welcomes patients/clients/visitors, determines the purpose of visit and directs them to appropriate person/department.
- Phones or pages employees to meet patients/clients/visitors and directs to appropriate waiting area as needed.
- Facilitates patient flow and communicates delays with patients and clinical staff.
- Follows all GAP policies on safety and security.
- Appropriately and courteously screens solicitors for relevance to organization needs.
- Explains financial requirements to the patients or responsible parties and collects copays and coinsurance as required.
- Responsible for keeping the reception and patient waiting areas and office area clean and organized.
- Gives directions to the office and departmental contact or staff information following practice procedures.
- Views and updates insurance card and information in computer system at each visit.
- Communicates as needed with Clerical Operations Manager and other staff about any patient concerns or issues.
- Reports system problems promptly.
- Ensures the privacy and confidentiality of patient information.
- Uses customer service principles and techniques to deal with patients calmly and pleasantly.
- Schedules follow-up appointments.
- Performs other duties as assigned.
Requirements
1. High school diploma or GED.
2. Minimum of one (1) year experience in customer service or reception, preferably in a medical practice setting.
3. Completion of a course in Medical Terminology a plus.
4. Word processing and computer experience.
5. Epic experience strongly preferred.