Front Desk Coordinator

Full Job Description

Gastro Arkansas is seeking an experienced Front Desk Receptionist.

Duties of this position include, but are not limited to, the following:

• Answer and screens high volume telephone calls in a courteous manner, and record messages for providers and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Check-in patients upon arrival at the office as well as check-out upon departure.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient and insurance payments and reconcile charges on a daily basis.
• Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Transcribe letters and create forms as needed.
• Maintain files and records in a confidential manner.
• Maintain organization and efficiency of front office, including office supply inventory.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.

Education: High school diploma or GED.

Experience: Minimum of two years of experience in a medical office, front office or scheduling experience preferred.

Performance Requirements:

• Knowledge of clinic policies and procedures.
• Knowledge of computer programs and applications.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Skill in operating office equipment
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Ability to learn/use other computer programs including Microsoft® Excel, e-mail, Internet, and Microsoft® PowerPoint.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person