What are the responsibilities and job description for the PATIENT ACCESS REPRESENTATIVE position at Gastro Care Partners?
About Us:
At Peak Gastroenterology, we are committed to providing compassionate, patient-centered care. Our team is passionate about improving the digestive health and overall well-being of our community. We are currently seeking a detail-oriented, friendly, and dependable Patient Access Representative to join our front office team.
Why Peak Gastroenterology?
- Competitive market pay: $18-20 DOE
- Great health insurance benefits
- Generous 401k matching program up to 5%
- Paid time off and paid holidays
- Retirement plan options
- Meaningful work that impacts patient care and comfort
- and so much more...
Position Summary:
The Patient Access Representative plays a key role in creating a welcoming environment for patients and ensuring smooth daily operations at the front desk. This position is responsible for scheduling appointments, verifying insurance, collecting co-pays, and supporting patients with check-in and check-out processes.
Key Responsibilities:
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Greet patients and visitors in a warm, professional manner
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Educate the patient regarding procedure prep, insurance requirements and billing
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Obtain copies of insurance cards and verify insurance eligibility
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Collect and post payments, co-pays, and deductibles
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Assist patients with new patient paperwork and answer general inquiries
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Maintain accurate patient records and update demographic information
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Coordinate referrals and communicate with external providers
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Support other administrative duties as assigned
- Ensure reception area is ready for each working day and open the facility for business each day.
- Secure the building at the close of each business day.
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High school diploma or equivalent
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Minimum of 1 year of customer service experience
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Experience in a healthcare setting preferred
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Proficiency in MS Office
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Knowledge of medical terminology
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Strong communication and customer service skills
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Ability to multitask in a fast-paced environment
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Proficiency in EMR systems (eClinicalWorks, Epic, or similar preferred)
Salary : $18 - $20