Applications & Customer Support Engineer- Magnet Technologies

Overview
We are looking for an Applications & Customer Support Engineer to support the front end of a growing line of complex industrial equipment within our Magnet Technologies group.

This is not a pure sales or quoting role. It requires a mix of technical understanding, commercial awareness, and practical engineering judgment. This role will play a key part in developing customer solutions, supporting quotations, and ensuring alignment between customer requirements, partner inputs, and Gasbarre’s internal capabilities.

The right person will be comfortable operating in an environment with multiple inputs, evolving priorities, and a need to balance responsiveness with accuracy while helping build structure as the business grows.

What This Role Involves

• Supporting development of technical and commercial quotations for magnet systems, automation, and legacy press equipment
• Translating customer requirements into system concepts, scope definitions, and cost inputs
• Working with customers, partners, and internal teams to gather information and resolve technical questions
• Managing incoming opportunities, requests, and proposal timelines across multiple projects
• Coordinating with engineering, supply chain, and manufacturing to ensure accurate and competitive proposals
• Supporting transition of awarded projects into execution, including early procurement and planning
• Assisting with FAT (Factory Acceptance Testing) and SAT (Site Acceptance Testing) readiness
• Helping develop and improve quoting tools, processes, and standards as the business scales

Must Have Technical / Professional

• Experience in a manufacturing, production, or capital equipment environment
• Exposure to equipment selection, feasibility analysis, or ROI justification
• Experience with production planning, process improvement, or operational efficiency initiatives
• Ability to interpret customer requirements and translate them into technical and commercial inputs
• Strong analytical and problem solving skills

Ownership & Work Style

• Able to manage multiple priorities and deadlines across active opportunities
• Comfortable working in an environment with incomplete information and evolving scope
• Strong attention to detail with ability to balance speed and accuracy
• Able to coordinate across internal teams and external partners to drive progress
• Comfortable communicating directly with customers and partners
• Able to operate with moderate independence while staying aligned with leadership

Nice to Have Technical

• Experience with capital equipment procurement, installation, or commissioning
• Familiarity with cost estimating, BOMs, and supplier coordination
• Exposure to automation systems or industrial equipment
• Understanding of manufacturing workflows and production processes

Experience

• Background in industrial engineering, manufacturing engineering, or similar roles
• Experience supporting quotations, applications engineering, or technical sales support
• Experience working cross functionally with engineering, operations, and supply chain teams
• Exposure to working with external vendors or international partners

Would Be a Plus

• Experience with presses, automation systems, or material processing equipment
• Exposure to FAT/SAT, startup, or commissioning activities
• Experience working in a role that bridges engineering and commercial functions
• Interest in developing into a customer facing technical leader within a growing business unit