What are the responsibilities and job description for the Assistant Manager in Training position at Gas N Wash?
Description
Position Responsibilities
Provides customer service leadership/direction, in conjunction with the General Manager, for entire store and team of employees working in that location
Requirements
Education Requirements
Position Responsibilities
Provides customer service leadership/direction, in conjunction with the General Manager, for entire store and team of employees working in that location
- Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service
- Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the General Manager. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction
- Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement
- Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards
- Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up or resources have been provided
- Helps perform and supervise all minor maintenance tasks; follows procedures for additional repairs and maintains work orders
- Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
- Ensures proper execution of Company standards by maintaining knowledge in the following sales responsibilities: food focus, counts/inventory, vendor relations and selling point/engagement
- Ensures promotional signage and displays are properly updated per guidelines
- Provides training to store associates regarding food preparation procedures. Ensures proper preparation, presentation and maintenance of all stock levels
- Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed
- Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities
- Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees
- Ensures that employees are properly trained to order merchandise and products
- Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion
- Completes other duties as assigned by Management
Requirements
Education Requirements
- High School Diploma or GED
- Minimum 2 years previous supervisory experience required
- Retail experience a plus
- Completion of required training program
- Basic Computer Skills
- Good understanding of SAP functions and navigation
- Excellent communication skills and the ability to research and resolve issues
- Good understanding of intra-department functions, store operations and corporate business plans
- Good understanding of profit and loss statements and financial overview of the store
- Knowledge of retail business management practices
- Knowledge of all types of store transactions and related programs
- Knowledge of ways to handle customer and employee injuries, incidents and accidents
- Ability to perform repeated bending, kneeling, twisting and overhead reaching
- Ability to stand for an entire shift (8-10 hours)
- Ability to frequently lift between 5 to 20 pounds
- Ability to occasionally lift up to 50 pounds
- Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods including Holidays
- Must have a valid Driver’s License and the ability to travel to varies Gas N Wash locations for training purposes
