What are the responsibilities and job description for the Ticket Operations/Box Office Intern position at Gary SouthShore RailCats?
Box Office Intern (Spring/Summer 2026)
Location: Gary, Indiana
The Gary RailCats, a professional baseball team and proud member of the American Association, are seeking a dedicated and energetic Box Office Intern for the 2026 season. This internship provides an excellent opportunity for individuals looking to gain hands-on experience in the sports and entertainment industry, particularly in ticketing and customer service.
Position Overview:
As the Box Office Intern, you’ll play a vital role in providing an exceptional fan experience from the moment guests arrive at the ticket window. You will gain experience in ticket sales, customer service, and event operations, with a strong focus on managing ticketing systems, processing orders, and enhancing the fan experience. This role is ideal for someone interested in pursuing a career in sports management, hospitality, or ticketing.
As the Box Office Intern, you’ll play a vital role in providing an exceptional fan experience from the moment guests arrive at the ticket window. You will gain experience in ticket sales, customer service, and event operations, with a strong focus on managing ticketing systems, processing orders, and enhancing the fan experience. This role is ideal for someone interested in pursuing a career in sports management, hospitality, or ticketing.
Start Date: around/on May 4th.
End Date: around/on September 3rd.
Key Responsibilities:
- Assist in daily box office operations, including opening and closing procedures.
- Process ticket transactions via TIXR (the RailCats’ ticketing platform), including online, phone, and walk-up sales.
- Provide excellent customer service by handling inquiries, resolving issues, and addressing concerns professionally and promptly.
- Support group and season ticket sales initiatives, assisting with outreach and order processing.
- Work closely with the game-day operations team to coordinate ticketing logistics for special events, promotions, and VIP experiences.
- Support the box office manager with administrative duties, event preparation, and post-game reporting.
- Assist in implementing strategies to increase fan engagement and ticket sales.
- Assisting with mascot appearances when needed.
- Other duties as assigned such as mascot appearances, parades, and special events.
Qualifications:
- Undergraduate or graduate student attending accredited university. Must be able to earn college credit for an internship.
- Strong interpersonal and communication skills, with a customer-focused approach.
- Comfortable working with ticketing software (experience with TIXR is a plus but not required).
- Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
- Willingness to work all 50 home games and other events as scheduled including evenings, weekends, and holidays, as required during the baseball season.
- Passion for sports and a desire to learn more about the business side of the industry.
Benefits:
- Gain hands-on experience in sports management, event coordination, and ticketing.
- Networking opportunities with professionals in the sports industry.
- Opportunity to earn college credit if approved by your academic program.
- RailCats team apparel and discounts on game-day concessions and merchandise.
- Exposure to various aspects of sports business operations, including marketing, sales, and fan engagement.
COMPENSATION: $750 per month stipend
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Salary : $750