What are the responsibilities and job description for the Domestic Service Advisor position at GARY LANG AUTO GROUP INC?
Job Description
Are You Sick Of?
- Out Dated Equipment
- Bad Managers
- Poor Working Conditions
- No Benefits
- No Time Off
- Not Enough Steady Work
Job Description
Job Purpose: Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
Duties Include: * Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Skills/Qualifications: Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management
Job Requirements
- Proven ability to provide an exceptional customer experience.
- Ability to set and achieve targeted goals.
- Two (2) years of Automotive Service Advisor experience. GM, Subaru, Kia experience preferred.
- Strong attention to detail.
- Organized and self-motivated with excellent follow up skills
- Telephone skills
- Ability to communicate with all team members
- Ability to work well under pressure.
- Valid driver’s license
- Dealer Track DMS experience preferred but not required
Job Type: Full-time