Operations Supervisor (68505)

General Position Summary:

Provides the day-to-day supervision of assigned custodial operations. This includes the direct supervision of all custodial site supervisors as well as their on-going training. Ensures adequate coverage and coordination is provided to complete all contractual requirements, all other assigned tasks, and to maintain the quality of all work performed as well as the safety of all employees.

Essential Functions/Major Responsibilities:

· Provides supervision and assistance to assigned crew(s) to ensure all work is completed in a timely manner.

· Ensures proper utilization of personnel to ensure optimum efficiency.

· Ensures that all work performed meets the contractual requirements of each site with emphasis placed on maintaining the quality of all tasks performed.

· Assists in dealing with issues involving personnel, site security, specific tasks, and other situations that may occur.

· Provide backup coverage for Custodians and Lead Service Workers when needed. (Shifts in between 3pm-3am)

· Conduct quality and site inspections with cooperation with Quality Assurance Trainer.

· Contacts site representatives as required when problem issues arise.

· Assists management in reducing operational costs.

· Trains assigned staff in proper supervisory techniques.

Secondary Functions:

· Is directly responsible to assist management in minimizing the use of overtime as well as the need to utilize temporary labor.

· Fills in for crew members as required to ensure adequate coverage is available so that all work is accomplished.

· Flexible schedule with late night and weekend work as needed.

· Attends meetings and participates on teams/committees as assigned.

· Provides input for developing and coordinating workflow and processes to create integrated employment opportunities for people with disabilities.

· Monitors supplies usage to keep it to a minimum.

· Ensures that all site custodial closets are maintained in a neat and orderly manner. They are organized, clean, all chemicals are properly labeled, and equipment is repaired.

· Ensures that MSDS books are available at each site, and that they are kept up to date.

· Ensures that current customer contracts are on file at each site.

· Is responsible for ensuring that site logbooks are maintained and utilized.

· Performs other related tasks as assigned.

Job Scope:

Performs duties independently with minimal supervision, and operates from established procedures. Decisions are made within general company policy constraints, but do require independent decision-making.

Responsible for input on matters regarding budgetary preparation, site quality issues, overtime reduction, compliance accountability, long range planning, and other matters as requested.

Performance errors/mistakes could result in cancellation of contracts, cause property damage and/or injury to self or others, increased operational expenses, and loss of proper service levels to customers.

Supervisory Responsibilities:

Represents management’s positions to assigned custodial personnel. Provides effective leadership skills in establishing good practices with regards to daily work direction, approval of absences and leaves, recommendations for pay changes, job changes, job reassignments, training, and disciplinary action. Responsible for promoting good work habits and ensuring deficiencies in performance are corrected in a manner which results in positive performance.

Interpersonal Contacts:

Has both internal and external contacts, but most contacts are with own department staff, supervisors, and managers. The most frequent external contacts are with custodial site customers and site representatives. The types of interactions, for both internal and external contacts, involve problem solving, information exchange, and negotiation.

Both internal and external contacts are usually made at the employee’s own initiative with 20% being by telephone, 40% face to face, and 40% in writing. All contacts are with internal and external customers.

Specific Job Skills Required:

· Excellent supervisory and communication skills.

· Must be able to work quickly and decisively while ensuring quality work and maintaining a high level of customer service.

· Ability to make decisions.

· Ability to communicate well in English both verbally and in writing.

· Ability to actively participate in team development and team oriented processes, and motivate others to do so as well.

· Ability to use computer hardware and software.

· Valid driver’s license, acceptable driving record, and proof of current vehicle insurance.

· Must pass criminal history check.

· Excellent hand-eye coordination.

· Ability to bend, twist, climb stairs, stoop, kneel, and reach overhead.

· Ability to operate various types of custodial equipment.

· Ability to push/pull up to 50 pounds, lift up to 150 pounds, and carry up to 50 pounds regularly throughout a normal workday.

Education and/or Experience Required:

· A minimum of 2 years experience in general custodial services.

· High school graduate or equivalent.

· Minimum 2 to 3 years supervisory experience.

Job Conditions:

This position requires the incumbent to work in an environment where there is exposure to building temperature fluctuations, fumes, noise, odors, dust, dirt, chemicals, biohazards, and outdoor weather. Other working conditions may include detailed work, working alone, equipment operation, exposure to a computer screen for long periods, disagreeable contacts (i.e. aggressive/agitated individuals), and frequent interruptions. May be required to attend meetings outside of regular shift hours.

Perks Include:

FREE Kaiser Permanente Health Insurance
FREE Dental Insurance
FREE Vision Insurance
FREE Life Insurance
Employee Assistance Program (EAP)
Garten Retirement Plan
Paid time off
Paid holidays and one paid floating holiday

Statement for all Job Postings:

Garten believes in fostering a workplace that recognizes talent, encourages innovation, and celebrates achievement. We are proud to focus on hiring people with disabilities. We also strive to ensure a welcoming and fair process for all qualified applicants. Our mission is to empower every employee to succeed and contribute to our organization’s achievements. If you need assistance or accommodations during the job application or interview process, please contact our Recruitment team at recruitment@garten.org.

Salary : $3,813