What are the responsibilities and job description for the Senior Services Content Specialist I or II position at Garrett County Community Action?
Senior Services Content Specialist I or II
Garrett County Community Action Committee, Inc. (GCCAC) is seeking a full-time Content Specialist I or II to join our Senior Services team. Position level will be determined based on the selected candidate’s education, experience, and qualifications.
This position provides information, advocacy, education, and support to older adults, individuals with disabilities, caregivers, and families. The position works across several Senior Services programs, with primary responsibilities supporting the Long-Term Care Ombudsman Program, Family Caregiver Support Program, Dementia Care Network, and Maryland Access Point (MAP) Level One Screenings.
Key Responsibilities
- Provide information, assistance, advocacy, resource navigation, and follow-up to older adults, individuals with disabilities, caregivers, and families.
- Support the Long-Term Care Ombudsman Program through regular facility visits, resident advocacy, resident and family engagement, outreach, complaint investigation, documentation, and coordination with long-term care facilities.
- Coordinate caregiver support groups and assist with caregiver and dementia-related education, outreach, resources, and programming.
- Conduct MAP Level One Screenings and connect individuals and families with appropriate services and community resources.
- Maintain accurate program documentation, participant records, data, and required reports.
- Participate in community outreach and collaborate with Senior Services staff, long-term care providers, and community partners.
Qualifications
Candidates should have relevant experience in human services, aging services, social services, healthcare, nursing, case management, advocacy, community services, or a related field. Experience as a CNA, nurse, or other direct-care professional, particularly in long-term care, assisted living, home health, or services for older adults, is considered valuable related experience.
Strong communication, interpersonal, organizational, documentation, and computer skills are required. Candidates must be comfortable working independently in community and long-term care settings and engaging with older adults, caregivers, families, providers, and community partners.
Education, relevant certifications, and experience will be considered in determining placement as Content Specialist I or Content Specialist II.
Successful completion of the required Long-Term Care Ombudsman training and certification process within the first 60 days of employment is required. Additional program-specific training will be provided as applicable.
Reliable transportation is required. Regular travel to long-term care facilities and other community locations throughout Garrett County is an essential part of the position. Mileage is reimbursed in accordance with agency policy. Some out-of-county travel is required for training, certification, and professional development.
Salary Range: $19.10 - $24.65 per hour, depending on experience.
How to Apply
Please submit your resume and cover letter to Marlin Bender at mbender@garrettcac.org. This position will remain open until filled.
GCCAC is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Pay: $19.10 - $24.65 per hour
Expected hours: 40.0 per week
Benefits:
- AD&D insurance
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $19 - $25