Bilingual Customer Service Representative

We are currently seeking a Customer Service Representative for our client, an international company that operates within the transportation industry. The CSR provides exceptional customer service while serving as a subject matter expert for the walk-in EZ Pass center in Nashua, NH, requiring a 100% on-site presence. This position is responsible for delivering exceptional face-to-face service, managing transactions and complex or escalated inquiries, and ensuring compliance with company policies and performance standards.

The hours for this position are Monday-Friday 9:45a-6:15p.

Job Duties

• Greet customers promptly and courteously using the lobby queue system to ensure a positive first impression.
• Serve as a resource for team members by answering questions, providing guidance on challenging situations and resolving escalated inquiries promptly and effectively.
• Meet established KPI benchmarks for interaction time and transaction accuracy while monitoring team performance and coaching team members to ensure efficiency, superior service quality, and customer experience.
• Manage all customer transactions, including payments, refunds, and settlements with accuracy and professionalism.
• Ensure compliance with company policies, regulatory standards, and maintain accurate recordkeeping and service quality.
• Reconcile cash drawer and assign inventory at the end of each shift; conduct weekly or monthly inventory audits as requested.
• Accurately input customer data, transactions, and related information into the system to maintain data integrity.
• Provide clear and accurate information regarding fare media and related services.
• Provide feedback to management on process improvements and assist in implementing new procedures.

Qualifications

• High school degree, or equivalent, plus 2 years of experience in a call center environment
• Bilingual in Spanish/English strongly preferred
• Proficient in Microsoft Office
• Must be a good team player.
• Must possess a positive attitude.
• Must excel in a fast-paced environment.
• Able to work and respond in a high-volume situation.
• Willing to work extended hours.
• Ability to type 40 plus words per minute (WPM).

Hourly Rate: $17

Garnet River® is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams and technical solutions. Our staffing division works as a recruiting arm for companies in the region and across the country. Clients turn to us to help them find professional talent.

Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Health insurance

Work Location: In person

Salary : $17