What are the responsibilities and job description for the Customer Service Representative position at Garnet River?
We are currently hiring for several Telephone Customer Service Representatives for a client of ours in Amherst/Getzville area of Buffalo, NY. Full paid training will be provided in a classroom setting before taking live calls. The nature of this customer service center will be handling inbound calls from people who are using a mobile app to use public transportation in NYC or Chicago, IL and are seeking assistance with using it. The ideal candidate loves talking to people and proactively solving issues.
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about use of the mobile app
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Pay rate: $17.00/hour
APPLY TODAY! We have 2 training classes starting on July 13, 2026. Training will be Monday -Friday for 2 weeks and then you will start your own schedule that is likely to include 1 weekend schedule BUT we do have several 4 day work week schedules to offer. How does that sound? Send your resume and we'll save you a spot! ;)
Salary : $17