What are the responsibilities and job description for the Front Desk Agent position at Garnet Hotels?
About Us:
At Hilton, we believe in warm hospitality, efficiency, and creating a seamless guest experience. We’re part of the Garnet Hotels portfolio, managing multiple properties across the U.S. We’re currently seeking a reliable, friendly, and detail-oriented Front Desk Agent to join our team and represent the front line of guest service.
Job Responsibilities:
- Greet guests with professionalism and a warm, welcoming attitude
- Check guests in and out using the hotel’s property management system
- Handle guest requests, complaints, and room assignments
- Answer phones, manage reservations, and provide information about hotel amenities
- Process payments and maintain accurate records
- Collaborate with housekeeping and maintenance teams for efficient operations
- Uphold Hilton brand standards at all times
Requirements:
- Previous front desk or hospitality experience preferred (Hilton brand experience a strong plus)
- Excellent communication and customer service skills
- Ability to work flexible shifts, including weekends and holidays
- Familiarity with front desk systems or willingness to learn
- Strong attention to detail and ability to multitask
- High school diploma or equivalent required
Benefits:
- Competitive hourly pay
- Hotel employee discounts
- Career growth opportunities within Garnet Hotels
- Supportive work environment
- On-site training provided
Shift:
- Full-time / Part-time options available
- Shifts may vary (morning, evening, overnight)
Interested candidates are invited to send their resumes directly to andy.g@garnethotels.org
Job Type: Full-time
Pay: $15.00 - $22.00 per hour
Benefits:
- Employee discount
- Paid time off
Language:
- English (Required)
Ability to Commute:
- Matteson, IL 60443 (Required)
Work Location: In person
Salary : $15 - $22