Customer Service Manager

BinMaster Sensors and Technologies LLC

Corporate Headquarters: 

2021 Transformation Dr., Suite 2230

Lincoln, Ne 68508

BinMaster Level Sensors Division

Customer Service Manager

This position will be on-site at our headquarters on the University of Nebraska’s Innovation Campus in Lincoln, Nebraska. We need a person who understands how to positively motivate others and wants to lead a team of people striving for excellence. Someone who leaves no stone unturned when working to meet the needs of our customers. A person who takes pride in doing tasks right the first time and is picky about the details. If you are seeing yourself in this description, we may just have the job for you!

ABOUT US:

• We love challenges and work hard to meet the needs of our diverse customer base with our commitment to the production and assembly of high-quality US-based parts. 
• We are a growing company looking for ambitious people who want to grow with us. 
• Safety is one of our top priorities and we have the awards to prove it. 
• We were named Nebraska’s 2017 mid-sized manufacturer of the year by the Nebraska Chamber of Commerce & Industry. 
• On April 26, 2024, a tornado destroyed our plant and all of the equipment within the plant. From an empty warehouse, we bounced back and had product going out the door by the end of the following month. One year after disaster, we were stronger than ever. Quitting isn’t something we do.
• We are headquartered on the University of Nebraska’s Innovation Campus where we partner with the university on emerging business strategies and are surrounded by talented people. There is a very cool coffee shop below our office.
• In 2019, we were named manufacturer of the year by the Lincoln Chamber of Commerce.
• We encourage you to live a healthy, vibrant life and were awarded the Governor's Excellence in Wellness Award in 2019 and the Berkley Risk Achievement of the Year (RAY) award in 2024 for innovation in benefits design.
• Giving back to the community is something we love to do. Whether it's the United Way or our local Food Bank, part of our mission is helping those in need.

WHAT WE WILL ASK YOU TO DO:

• Manage customer service staff in our local office and in remote locations.
• Process daily orders, issue job numbers and enter the job number into inventory quickly and efficiently. 
• Document customer notes in computer system.  
• Assist with incoming calls, determining the need of the caller and routing the call to the right person.
• Provide all departments with details pertinent to a customer’s order.  
• Train Customer Service staff to allow for department efficiency.
• Investigate and resolve customers’ inquiries concerning merchandise, service, billing and shipping 
• Assist finance with collections from the customers
• Identify changes in customer service operations to make the company more efficient in serving customer needs.
• Interact with Sales personnel regarding recommendations for merchandise exchanges, refunds to credit accounts.
• Prepare and enter all customer credit information.  Informs customers of shipping dates and delays.
• Prepare contracts and handle customer complaints
• Compile data, compute charges and prepare invoices for billing purposes. 

WHAT YOU SHOULD BRING TO THE TABLE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability:

• Bachelor’s degree preferred with emphasis in management or business administration or equivalent work experience such as 3-5 years working in customer service.
• Previous managerial / supervisory experience is preferred.
• Experience with international logistics is preferred.
• Exceptional relationship talent. Must have the ability to motivate staff and interact with customers driving positive results.
• High level of empathy that drives you to see situations through the eyes of the customer.
• Requires strong detail orientation.
• Bilingual Spanish/English a plus but not required.
• Strong organizational, communication, personal computer, and ERP related software skills.
• Exceptional phone etiquette with customers.
• Must have excellent verbal and written communications skills and maintain excellent rapport with both internal and external customers.

• The ability to efficiently plan and prioritize work.
• Ability to operate all office machines and equipment including switchboard system

DEMANDS OF THIS POSITION:

• Must be able to lift and carry up to 20 lbs.
• Frequent keyboarding.
• Prolonged periods of looking at a computer screen.
• Climate controlled, office environment.
• Frequent conversations on the phone.

WHAT WE BRING TO THE TABLE

• Competitive wage based on education and experience.
• Great emphasis on wellness and safety.
• Business casual environment.
• Ergonomic desks that allow you to sit or stand while working.
• Strong focus on celebrating our people and our successes.
• Full suite of benefits to include a progressive health care plan, dental, vision, life.
• 401k with company match for participants. 

F-720001

BinMaster provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

BinMaster utilizes EVerify.

Salary : $60,000 - $80,000