What are the responsibilities and job description for the Assistant Customer Service Manager position at Budget Car and Truck Rental of Omaha?
Description
Budget has an opening for an assistant manager to supervise operations at the Grand Island Airport. The position would be helping our Manager lead a team of customer service and sales agents to take care of our clients. This position is eligible for commission and is expected to earn up to $20/HR. Benefits are offered with PTO, Sick time, Medical, Dental, Vision, Life Insurance, 401K Matching, Paid Holidays, and Holiday Pay.
This schedule requires open availability for weekends and evenings.
Job Duties
Greet customers and finalize reservations
Address customer inquiries, such as explanation of charges, vehicle damages, directions, etc.
Inspect incoming vehicles for new damage
Report damages to on-duty supervisor
Scan returning vehicles back into system
Provide computerized receipts to customer
Maintain current knowledge and adhere to the guidelines on all company policies and procedures, new training information, pricing and promotions etc.
Support a team environment by assisting other agents and/or other areas when needed
Perform rental agreement and refueling audits
File paperwork
Perform Inventory counts
Perform vehicle exchanges and extensions
Requirements
High School Diploma or equivalent
1 year of customer service experience
1 year of leadership or supervisory experience
Professional communication skills
Problem resolution experience
Minimum age of 18
Valid driver's license
Clean driving record
Salary : $16 - $20