Customer Care Coordinator

Description

Customer Care Coordinator

BinMaster offers high-tech sensors and inventory software for bulk solids and liquid markets.  BinMaster is part of the Garner Industries family and is diversifying into other applications such as Senix and HerdStar product lines.

We are looking for a reliable, cheerful, calm, and savvy person who enjoys getting to know and help customers. This person drives success, solves problems, and brings new ideas to fruition. The position is entry level with plenty of room for growth.

If this is you, we may have the opportunity you are looking for!

ABOUT US:

• We are a growing company looking for ambitious people who want to grow with us.
• We love challenges, and work hard to meet the needs of our diverse customer base with a strong commitment to the production of high-quality US-based parts.
• On April 26, 2024, a tornado destroyed our plant and all equipment within the plant. From an empty warehouse, we bounced back and had BinMaster products going out the door by the end of the following month. One year later, we are stronger than ever. Quitting isn’t something we do.
• We now have our headquarters on the University of Nebraska’s Innovation Campus where we partner with the university on emerging business strategies and are surrounded by talented people. There is a very cool coffee shop below our office.
• Safety is one of our top priorities and we have the awards to prove it.
• We were named Nebraska’s 2017 mid-sized manufacturer of the year by the Nebraska Chamber of Commerce & Industry.
• In 2019, we were named manufacturer of the year by the Lincoln Chamber of Commerce.
• We encourage you to live a healthy, vibrant life and were awarded the Governor's Excellence in Wellness Award in 2019 and the Berkley Risk Achievement of the Year (RAY) award in 2024 for innovation in benefits design.
• Giving back to the community is something we love to do. Whether it's the United Way or our local Food Bank, part of our mission is helping those in need.

WHAT WE WILL ASK YOU TO DO:

• Responsible for the routing of all inbound phone inquiries to the correct person and ensure their calls are handled in a professional and timely manner.
• Provide backup support to the customer service department.
• Manage chat/messaging platforms and help to develop AI automation.
• Maximize service using analytics and call management.
• Develop self-help content integration through multiple communication channels.
• Support Sales, Technical Service and Customer Service, working with leaders within these departments to achieve the preferred outcomes for our customers.
• Drive a culture of customer advocacy.
• Ensure consistent customer experience and a holistic approach to customer success.
• Support sales and technical service employees working in the field to ensure customers are supported when they are not available.
• Exercise discretion and independent judgment with respect to matters of significance.
• Review and support customer satisfaction surveys.
• Provide feedback to executive management to improve customer interactions.
• Support special projects as directed by the EVP of Sales and Marketing.

WHAT YOU SHOULD BRING TO THE TABLE:

• Strong educational background. 2-year associates degree required. 4-year bachelor’s degree preferred.
• Customer support or service background preferred.
• Your brain. Show us how we can do better.
• Strong and constructive interpersonal skills. You know how to make people like you.
• Strong problem-solving skills.
• Strong technical aptitude and the ability to gain an in depth understanding of the BinMaster, Senix and HerdStar product lines.

WHAT WE BRING TO THE TABLE:

• Competitive wage based on education and experience.
• Ongoing assessment of employee value with an opportunity to move up.
• Annual review of base wages.
• Great emphasis on working safely.
• Strong focus on celebrating success.
• Employee focused environment.
• Award winning full spectrum benefits and wellness program.
• 401k with company profit sharing match.

Garner Industries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Garner Industries utilizes EVerify.

Salary : $23 - $27