What are the responsibilities and job description for the Temporary Customer Service Associate position at Garment Machinery Company, Inc.?
Company Overview
Garment Machinery Company, Inc. is a leading provider of commercial laundry equipment and services here in Needham. We are committed to delivering high-quality solutions and exceptional customer service to our clients.
Summary
's role as a Temporary Customer Service Associate is vital in supporting our customer relations and ensuring client satisfaction. Based in Needham this position offers an excellent opportunity to be part of a dynamic team dedicated to excellence.
Responsibilities
's responsibilities include:
- Responding promptly and professionally to customer inquiries via phone and email
- Assisting clients with product information, orders, and service requests
- Maintaining accurate data entry and customer records
- Supporting sales efforts through outbound calls and follow-ups
- Providing exceptional customer support to enhance client loyalty
- Collaborating with team members to resolve issues efficiently
- Upholding company standards for communication and professionalism
- Contributing to a positive team environment by sharing feedback and ideas.
- Qualifications
's qualifications include:
- Proven experience in customer support or call center roles
- Excellent communication and phone etiquette skills
- Ability to handle multiple tasks with attention to detail
- Proficiency in Microsoft Office and basic computer skills
- Bilingual abilities are highly preferred
- Strong interpersonal skills and a professional demeanor
- Ability to work independently as well as part of a team
- Previous experience in sales or client services is a plus.
- Call-To-Action
's journey with us begins now—if you thrive in a fast-paced environment and enjoy helping others, we invite you to bring your enthusiasm and expertise to our team. Apply today and become part of our commitment to excellence.
Job Types: Part-time, Contract, Temporary
Pay: $18.00 - $21.00 per hour
Expected hours: 15 – 20 per week
Work Location: In person
Salary : $18 - $21