Sr. Network Engineer

Position Overview

Seeking an experienced Network Deployment Engineer to deliver post-sales implementation services for complex network solutions. This role leads requirements definition, implementation planning, end-to-end system design, equipment staging, configuration development and testing, and geographically distributed software and hardware deployments while maintaining strong client partnerships and service quality.

·         Deliver post-sales engineering implementation services for network solutions across multiple products and service offerings, including requirements definition, implementation planning, end-to-end system design, equipment staging, configuration development and testing, and geographically distributed software and hardware deployments.

·         Proactively evaluate solution specifications as customer requirements evolve and recommend changes that optimize value for both the client and the organization.

·         Prepare clear documentation for internal and external clients describing system designs and deployed solution configurations.

·         Coordinate remotely with Smart Hands teams and Project Managers to complete activities through clear communication and effective coordination.

·         Build and maintain professional, productive relationships with clients; infrastructure vendors, including ISPs and carrier services; software and hardware vendors; and other key contributors to ensure stable, high-quality delivery aligned with company objectives and client expectations.

·         Provide technical overviews of product architecture, functionality, system and data requirements, service delivery, and integration with enterprise applications.

·         Continuously research and apply knowledge of market and industry trends and benchmarks to identify, recommend, and implement best practices, methodologies, and relevant analytics.

·         Expand technical and nontechnical capabilities through ongoing learning, with particular emphasis on operating systems, networking infrastructure, and products.

·         Meet all financial performance objectives for the assigned area of responsibility and take corrective action as needed.

·         Implement and recommend improvements to deployment engineering methodologies, core competencies, and processes to support stable, high-quality product and service delivery.

·         Maintain a strong client service environment focused on predicting, detecting, and resolving problems; proactively remove barriers to client expectations; document issues, action plans, and outcomes promptly; and meet client satisfaction objectives and internal and external service-level agreements.

·         Recommend and support initiatives that improve, simplify, automate, and enhance day-to-day service delivery operations and the client experience.

·         Foster collaborative relationships within operations and across all organizational levels and departments to execute deployment engineering functions and company priorities.

·         Use established escalation and exception paths, processes, and systems to report current performance and recommend improvements.

·         Achieve performance targets established by leadership for applicable key performance indicators.

·         Perform other duties as assigned by management.

·         Accountability: Understands the connection between individual responsibilities and broader organizational goals, performs with those goals in mind, looks beyond immediate job requirements to suggest operational improvements, and takes personal ownership of the organization’s success.

·         Customer Focus: Demonstrates a commitment to meeting internal and external customer needs; considers customer impact when taking action, setting policy, or performing work; anticipates trends that may shape future needs; and identifies creative ways to improve service, increase efficiency, and reduce cost.

·         Business Acumen: Interprets situations and events from a business perspective to make decisions aligned with the organization’s strategic direction and goals; uses technology to strengthen decision-making and provide cost-effective organizational and management tools; supports consistent policies; and improves cooperation and communication across departments.

·         Decision-Making: Makes sound decisions using analysis, knowledge, experience, and judgment; distinguishes root problems from symptoms; resolves immediate issues while developing and executing long-term solutions; demonstrates a strong record of accurate decisions; and applies effective decision-making strategies during crises.

·         Results Focus: Strives to achieve or exceed internal and external standards of excellence, demonstrates a passion for improving service delivery and continuous improvement, and sets high performance standards for self and others that support the organization’s strategic plan.

·         Bachelor’s degree in Engineering, Management Information Systems, Information Technology, Computer Science, or a related field, or equivalent relevant experience.

·         At least five years of engineering deployment experience involving complex client requirements assessments, solution design, and implementation within the technology services industry.

·         Ability to work within established change management processes and procedures, understand documentation requirements, gather end-user requirements, and integrate work with existing standards within specified timeframes.

·         Previous post-sales engineering experience with network solutions, including requirements definition, implementation planning, end-to-end system design, equipment staging, configuration development and testing, and geographically distributed software and hardware deployments.

·         Cisco Certified Network Professional (CCNP) and Cisco Certified Network Associate (CCNA). Arista ACE or related certifications are preferred.

·         Experience working in a production data center environment and directly managing routers, switches, firewalls, global and local load balancing, DMZ environments, and DDI.

·         Proficient knowledge of industry-standard networking technologies and infrastructure, including cabling, LAN, WLAN, and WAN.

·         Extensive routing experience, including a thorough understanding of BGP, OSPF, EIGRP, route subnetting, and route aggregation techniques.

·         Demonstrated data center switching experience and knowledge, including the Nexus product line, spine-and-leaf architecture, Cisco ACI, and Arista CLOS.

·         End-to-end process thinking, with proven experience in business processes and workflow design.

·         Excellent problem-solving and systems analysis skills, with demonstrated success in root cause analysis, effectiveness measurement, and related documentation.

·         Demonstrated success in continually expanding and applying knowledge of technology, market, and industry trends to identify, recommend, and implement best practices and methodologies.

·         Ability to work effectively across functional groups to optimize product and service offerings, support a seamless internal and external client experience, and resolve issues accurately and on time.

·         Proficiency with Microsoft Office, including Word, Excel, and PowerPoint; Outlook; SharePoint; ERP systems; service delivery management tools; and related cloud-based technology systems.