What are the responsibilities and job description for the Account Manager position at Garfield Refining?
Garfield Refining is a 130 -year-old precious metal refinery located in Philadelphia, PA. A leader in precious metal refining, Garfield provides award-winning refining solutions to the dental, jeweler, pawnbroker, manufacturing, and death-care industries. We are a family business that strives to balance profitability with sustainability to ensure we will be in business for another century.
As an Account Manager, you’ll be a key player in developing and maintaining client relationships, driving business growth, and ensuring customer satisfaction. You’ll work closely with both new and existing clients, providing top-notch service and support.
What You’ll Do:
- Build and maintain strong client relationships to drive retention and growth
- Communicate with customers to understand their needs and identify sales opportunities
- Proactively follow up on inbound and outbound leads to convert prospects into loyal clients
- Resolve customer concerns and contribute to process improvements to enhance the client experience
- Maintain accurate records of customer interactions and sales activities in our CRM
- Represent the company at industry tradeshows and networking events
- Collaborate cross-functionally with other departments to ensure client needs are met
You might be a good fit if you have:
- Minimum 5 years of Account Management or B2B sales
- Strong communication and interpersonal skills, both over the phone and in person
- Problem-solving skills to help resolve customer issues or needs
- Confidence working with numbers, including basic math and percentages
- The ability to stay organized and productive in a fast-paced environment
- Ability to build rapport and collaborate with others within the company and externally.
- An Associate’s or Bachelor’s degree preferred
Why Join Our Team?
Benefits and Perks may include:
- Competitive salary
- Subsidized medical, dental and vision plans for employees and their family members.
- 401(k) with employer contributions
- Paid Time Off
We're proud to be an equal opportunity employer. We are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on our business's needs, job requirements, and applicants' qualifications.