Academic Success Advisor - TUG Focus

Academic Success Advisor (TUG Focus)

This role provides proactive mentorship and academic coaching to ensure the holistic success of students. While this position serves as the primary advisor of record for an assigned group of traditional undergraduate students, it functions as a collaborative member of the broader division. As such, the individual will maintain a diverse advising portfolio that includes GW Online students and Student-Athletes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Undergraduate Academic Services

• Primary Caseload: Advises program requirements, course selection, and registration procedures to both prospective and current student populations.
• Academic Coaching: Provides academic coaching to assist with identifying, developing, and implementing learning strategies and study skills specific to course requirements.
• Proactive Intervention: Contacts and intervenes with students who have been referred as having excessive absences and accumulating low grades, and any student deemed academically high-risk.
• Success Planning: Assists students on academic warning with academic success plans. Monitors and contacts students who have not registered each semester.

Integrated University Advising (Online & Student-Athletes)

• Cross-Modal Advising: Serve as a designated academic advisor for GW Online distance learners and Student-Athletes.
• Retention & Success: Collaborate and coordinate with colleagues in a team approach to ensure student success. Helps with outreach for students on caseload that have unpaid financial balances.
• Resource Navigation: Refers students to appropriate academic staff and support resources and collaborates with others to monitor and accelerate the academic progress of the students referred.

SUPERVISORY RESPONSIBILITIES

• Graduate Assistants; Interns/Student Employees (as needed).

EDUCATION and/or EXPERIENCE

• Required: Bachelor’s Degree in education or a related field.
• Preferred: 1-2 years of related work or training. Experience as a student peer mentor or advising assistant is a plus.
• Advising Versatility: Previous experience or a strong desire to work with diverse student populations, including online students and traditional campus students.

OTHER PREFERRED QUALIFICATIONS

• Technical Proficiency: Mastery of Microsoft Office Suite and campus-wide databases (e.g., Banner, Cornerstone).
• Mission Alignment: Willingness to contribute to Gardner-Webb University’s Christian mission and the Division of Student Success’ values: access, empowerment, inclusivity, partnership, and growth.
• Relational Excellence: Strong "customer-friendly" skills, a positive attitude, and the ability to handle confidential information (FERPA) with professional integrity.

Competitive Benefits:

• Retirement matching
• Tuition remission
• Health insurance
• Dental insurance
• Vision insurance
• Short term/long term disability
• Life insurance
• Paid time off
• Paid sick leave
• 17 paid holidays
• Wellness opportunities
• On-campus health center

Gardner-Webb University is a Christian university committed to helping individuals become more in faith, learning, and service. Located in Boiling Springs, North Carolina, GWU offers the benefits of a close-knit community with easy access to Charlotte, Asheville, and the greater Greenville-Spartanburg region. Founded in 1905 and rooted in the Baptist tradition, the University now serves approximately 3,000 students across more than 80 undergraduate and graduate programs. As a Carnegie Doctoral/Professional institution, Gardner-Webb is dedicated to academic excellence, leadership development, and meaningful service to others.

Our community reflects a shared commitment to One Webb, creating an environment where people support one another, pursue their purpose, and work together to make a lasting impact. GWU attracts students from across the nation and around the world and competes in NCAA Division I athletics with 22 teams and more than 500 student-athletes.