What are the responsibilities and job description for the Salesforce Product Manager position at Gardner Resources Consulting, LLC?
Product Manager- Salesforce
Required:
- 5 years of product management, business analysis, or CRM solution experience.
- Strong understanding of Salesforce, especially Service Cloud, Case Management, and omnichannel capabilities.
- Demonstrated ability to facilitate workshops, gather requirements, and translate complexity into clear recommendations.
- Exceptional ability to write structured, developer-ready user stories.
- Broad understanding of how business processes, data, UX, and technical architecture intersect.
- Proven ability to influence and communicate effectively with cross-functional teams.
- Comfort with using AI-powered tools to enhance personal and team effectiveness.
Preferred:
- Experience in higher education or large, complex organizations.
- Familiarity with Salesforce Experience Cloud, Marketing Cloud, or AI-driven service workflows.
- Experience with human-centered design or service design methodologies.