What are the responsibilities and job description for the Front Desk Receptionist position at Garden State Orthopaedic Associates?
Growing group orthopedic practice is looking for an energetic, flexible Front Office Associate to perform check-in and check-out services. The right person needs to be highly organized and able to work in a fast paced environment. Professional appearance and good communication skills are essential. Additionally, this person must be comfortable using a computer. Training will be provided as necessary.
Specific tasks may include but are not limited to
- Receive and process faxes .
- "Opens" the office according to protocol
- Prints the daily schedules
- Prints face sheet for patients
- Greets patients as they arrive
- Provides new patients appropriate paperwork for required signatures
- Confirms demographic and insurance information for new and established patients, according to protocol;
- Ensures all patient paperwork is complete before patient is seen
- Informs patients in the reception area when the physicians are running behind and offers to reschedule them
- Collects co-payments from patients at the time of their visit
- Screens visitors and responds to routine requests for information
- Keeps the patient reception area neat and clean at all times throughout the day
- Requests payment in addition to the day's services from patients with outstanding account balances and post payments into the computer and provides patients with a computerized receipt
- Schedules follow-up appointments for patients before they leave the office and provides an appointment card/appointment slip
- Processes "daily close"
- Closes the office according to protocol
- Ensures all faxes are cleared off the machine and distributed throughout the day
- Sorts incoming reports and directs to appropriate person
- Facilitates any physician or manager requests throughout the day
- Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
- Maintains detailed knowledge of practice management and other computer software as it relates to job functions
- Attends all regular staff meetings
- Performs all other tasks and projects assigned by the Manager
Job Type: Full-time
Pay: $19.50 - $20.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $20 - $21