Cannabis Advisor - Newton

Cannabis Advisor

Job Description

The responsibilities of the Cannabis Advisor (CAs) within Garden Remedies, Inc. (GRI) broadly embrace the key areas described below. The most critical role is to ensure outstanding customer service and cannabis knowledge within our adult use cannabis dispensary. Working within a team, the CAs are the point of contact for all patients/customers at our dispensary. Outstanding communication skills, the ability to assess our customers’ needs and providing detailed information about our products is required. Our CAs will assist in developing GRI’s brand: you will be required to deliver GRI’s customer service standards and to exceed our customers’ expectations.

Responsibilities/Duties:

• Provides high level boutique customer service that consistently exceeds customers’ expectations.
• Accountable for accurately utilizing the Point of Sale system, inventory management and the MA state databases.
• Follows and executes compliant practices adhering in accordance with state regulations and GRI’s standard operating procedures.
• Promotes a work environment that is positive, customer-service oriented, and rooted in education
• Maintains extensive knowledge of the cannabis industry and GRI’s products
• Engages with consumers to better understand the consumers’ desired experience so that they can make informed product recommendations to best suit the needs of the customer
• Remains knowledgeable of GRI’s product inventory and is able to easily explain the benefits of the specific products and the methods of titration in a way that is understood by all customers.
• Maintains a level of intellectual curiosity regarding the benefits of cannabis medicine.
• Practices fine dining level customer service by providing extraordinary attention to the customers’ needs while communicating information of products honestly. Must go above and beyond to try and effectively answer customers questions and concerns.
• Practices empathetic client care utilizing active listening, eye contact, welcoming body language and warm tone of voice. Must be sensitive to different customers’ needs and be able to adapt accordingly.
• Is knowledgeable about MA compliance and reporting regulations and how it relates to customer purchasing limits.
• Maintains a clean, safe, and well merchandised store environment.
• Acknowledges any inventory issues and properly reports them to management.
• Completes other duties as assigned in a timely and appropriate manner.

Supervision:

• Works under the general supervision of the dispensary’s management team
• This position is not responsible for supervising other employees

Qualifications:

• Must be 21 years of age or older
• Must have a high school diploma or equivalent (GED, High Set)
• Has cannabis knowledge and is up to date on current trends in the industry
• Three years’ retail experience in a team environment
• Familiar with online databases, Point-of-Sale inventory and cash management
• Ability to creatively cultivate long-term customer relationships and maintain a positive attitude in a high traffic retail environment.
• Fun attitude and strong work ethic.
• Intellectual curiosity specifically regarding cannabis medicine.