Wellness Navigator / Medical Assistant

Position Purpose & Summary

Strata Med is dedicated to providing holistic and comprehensive healthcare that integrates conventional medical practices with evidence-based alternative therapies. We are seeking a dedicated and compassionate Wellness Navigator (Medical Assistant) to join our dynamic team. The ideal candidate will support our healthcare providers in delivering exceptional patient care while promoting a culture of wellness and prevention.

Essential Functions:

• Greet and assist patients in a professional and friendly manner.

• Prepare patients for examination by taking vital signs, medical histories, and documenting information in the EMR.
• Recognize and address any discrepancies in vital signs promptly to clinician prior to appointment.
• Assist healthcare providers during examinations and treatments, rooming patients.
• Schedule patient appointments.
• Maintain patient records and ensure all documentation is accurate and up-to-date.
• Organize medical records in a systematic and easily accessible manner.
• Adhere to privacy regulations and maintain the confidentiality of patient records.
• Handle patient inquiries via phone, email, or in-person, providing relevant information or directing to the appropriate personnel.
• Follow up with new patients after their appointments. Answering any questions about their treatment plan if necessary.
• Optimize reminder systems to send timely appointment reminders to patients.
• Confirm instructions for tests and labs to optimize compliance and results.
• Prepare and maintain examination rooms, including cleaning and sterilizing instruments and equipment.
• Call in or fax in prescriptions to pharmacies promptly and accurately.
• Provide patient education on health maintenance and disease prevention.
• Assist with the coordination of integrative therapies, such as acupuncture, chiropractic care, and nutritional counseling.
• Work closely with all members of the healthcare team to ensure cohesive and comprehensive patient care.
• Communicate effectively with patients, families, and other healthcare professionals.
• Participate in team meetings, trainings, and continuing education opportunities to stay current with best practices.

• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.

• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

1. Minimum Knowledge & Skills:

• Strong computer skills, including Word, Excel, and PowerPoint.
• Dexterous and able to stand for extended periods.
• Ability to keep a well-groomed, professional appearance.
• Understands health and wellness trends.
• Establish and maintain cooperative working relationships with staff, patients, members, and guests.
• Proficiency with Electronic Medical Records (EMR) systems.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• A compassionate and patient-centered approach to healthcare.

1. Formal Education and Job-Related Experience:

• High school diploma or equivalent Medical Assistant certification preferred.
• Previous experience in a healthcare setting, preferably in a holistic or integrative medicine practice – 2 years' experience.

1. License, Registration, and/or Certification Required:

• CPR certification preferred.
• Medical Assistant certification preferred.

External and Internal Personal Contact:

1. Communications:
• Daily – Verbal and written
• Weekly – Participating in meetings, conducting meetings/leading group discussions, and consulting to others.
• Occasionally – Participate in one-on-one coaching sessions.

1. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

Position Analysis/Specifications:

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members. 

Salary : $22 - $28