What are the responsibilities and job description for the Fitness Concierge position at Garden of the Gods Resort and Club?
Position Purpose & Summary:
As the welcoming first impression of Strata Fit, the Fitness Concierge is critical to ensuring that each guest and member has a positive, enjoyable, rewarding, and memorable workout experience – with every interaction, every session, and every day. The Fitness Concierge greets and directs guests, members, and team members as they enter the facilities and provides exceptional service and assistance with inquiries about fitness operations, gym policies, personal training and fitness coaching opportunities, workout reservations, group fitness class schedules, and various key administrative functions, including phone and email management, facility and equipment cleanliness, and retail sales.
Essential Functions:
|
§ Operate efficiently and effectively all functions of the Fitness Center, equipment, and workouts. |
|
§ Create up-to-date athlete records and workout preferences in database management systems. |
|
§ Maintain constant sanitation, cleanliness, and tidiness of gym facilities, locker rooms, and lobby, including retail. |
|
§ Maintain full stock of equipment, towels, supplies, and athlete amenities. |
|
§ Manage workout reservations appointments, including recurring and cancelling, and assistance with bookings. |
|
§ Perform check-in, check-out, and payment transaction processes in accordance with policies. |
|
§ Execute Guest Pass procedures for affiliates utilizing the facilities and collaborate with Membership. |
|
§ Maintain product knowledge for retail, including brands, costs, promos, specials, and contacts, and know fitness equipment, vendor brands, specifications, and benefits for use. |
|
§ Deliver consistent friendly and professional phone and email etiquette. § Able to ensure the safety of all pool patrons, whether in or out of the pool, of all ages.
|
Additional Duties and Responsibilities:
|
§ Greet every guest, member, and team member, and set the tone for every interaction. |
|
§ Provide extraordinary service that is "enriching by nature." |
|
§ Demonstrate a professional appearance and be attentive to what matters most. |
|
§ Be empowered to make things go right if they go wrong. |
|
§ Give the guest, member, or team member a fond farewell. |
|
§ Deliver a wellness mindset focused on excellence, achievement, success, and hospitality. |
|
§ Provide positive interactions and exceptional service. |
|
§ Learn guest and member preferences and provide anticipatory service. |
|
§ Integrate physical fitness into the everyday wellness and special occasion retreats. |
|
§ Maintain confidentiality in guest and member matters. |
|
§ Maintain the distinct Strata Fitness aesthetic, appearance, atmosphere, and culture. |
|
§ Address athlete questions promptly and courteously; address feedback utilizing the LEARN Model. |
Marginal Functions:
|
§ Perform other duties as assigned. |
|
§ Interface positively with other departments, offering assistance when needed. |
|
§ Displays care in use of equipment and maintains an organized and professional work environment. |
Position Requirements:
|
Minimum Knowledge & Skills: |
|
Must be able to think critically and creatively, have knowledge of proper body mechanics to prevent injury. Must have financial knowledge, including basic math, money handling, and pricing. Requires excellent communication skills, computer (technology) skills – including Excel, interpersonal skills, and record keeping. |
Formal Education and Job-Related Experience:
High School Diploma is required and some college preferred.
License, Registration, and/or Certification Required:
None
External and Internal Personal Contact:
- Communications:
- Daily – Written and Verbal
- Weekly – Participate in shift meetings, read communication logs, and provide support and partner collaboratively with instructors to ensure successful class check-in. Complete and initial opening and closing operational checklists to launch and end shifts/days.
- Occasionally – Participate in one-on-one coaching sessions. Assist Wellness Management in facility activity, tasks, projects, and other duties as assigned.
- Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. Work alongside fellow concierges and all team members to ensure efficiency and camaraderie. Partner collaboratively across full-property and know FAQs of outlets, hours, and contacts.
Additional Licenses and/or Certifications Required:
|
|
YES |
NO |
|
Valid Driver's License |
X |
|
|
CPR Certification |
X |
|
|
Food Protection Manager Certification |
|
X |
|
Food Handler Certification |
|
X |
|
Alcohol Server/Seller Certification |
|
X |
Position Analysis/Specifications:
|
|
N/A (Not Applicable) |
OCCASIONAL |
FREQUENTLY |
|
Sitting |
|
|
X |
|
Standing |
|
|
X |
|
Walking |
|
|
X |
|
Bending Over |
|
|
X |
|
Crawling |
|
X |
|
|
Reaching |
|
X |
|
|
Crouching |
|
X |
|
|
Kneeling |
|
X |
|
|
Balancing |
|
X |
|
|
Pushing / Pulling |
|
X |
|
|
Lifting / Carrying: 10 lbs. or less |
|
|
X |
|
11 to 25 lbs. |
|
|
X |
|
26 to 50 lbs. |
|
X |
|
|
51 to 70 lbs. |
|
X |
|
|
Manual Dexterity |
|
|
X |
|
Fine Motor Skills |
|
|
X |
|
Gross Motor Skills |
|
|
X |
|
Eye / Hand Coordination |
|
|
X |
|
Near Vision |
|
|
X |
|
Far Vision |
|
|
X |
|
Color Recognition |
|
|
X |
|
Hearing |
|
|
X |
Environmental Factors:
Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.
|
|
YES |
NO |
|
Working Outside |
X |
|
|
Working Inside |
X |
|
|
Working Alone |
X |
|
|
Working Closely with Others |
X |
|
|
Excessive Cold / Heat |
|
X |
|
Excessive Humidity / Dampness |
|
X |
|
Noise / Vibrations |
X |
|
|
Working Above Ground |
X |
|
|
Working Below Ground |
|
X |
|
Working with Chemicals / Detergents / Cleaners |
X |
|
|
Working Around Fumes / Smoke / Gas |
|
X |
|
Walking on Uneven Surfaces |
X |
|
|
Operating Motorized Equipment or Vehicles |
|
X |
|
Working Around/Near Machinery/Motorized Equipment |
X |
|
|
Climbing on Scaffolds or Ladders |
|
X |
|
Continuous use with a Computer and Keyboard |
X |
|
The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members.