Digital Retail Customer Specialist

Job Description

Are you ready to begin a career that rewards outstanding performance? That will take you as far as your drive and ambition wants to go? Do you want to work for an award-winning business that values exceptional customer service as well as high-employee satisfaction? Then don’t look any further, because you’ve found just that with Garber Automotive Group.

Who are we?

We are a third-generation family-owned business with over 17 franchised dealer brands in 26 locations across six states and over 2,500 employees. Garber Automotive Group is No. 61 of the 150 largest dealer groups, according to Automotive News, and several of our Garber dealerships have earned the “Top 100 Dealers to Work For” distinction. We strive to create a dynamic work environment, where people enjoy coming to work and building their careers. We recognize that the only unique asset a business has is its people, as only the best people make exceptional customer service happen.

Job Description

We are always looking for talented individuals to add to our team. Currently, we are seeking a friendly, self-motivated candidate to fill the role of Digital Retail Customer Specialist, who are often the first contact for customers interested in purchasing a vehicle online. The qualified candidate will be expected to:

• Establish contact with online shoppers utilizing phone, text and e-mail communication methods
• Discover shopper’s objectives, wants and needs through constructive qualifying engagement
• Be a value-added resource to the customer by providing them with vehicle and pricing information, support and alternative suggestions that meet their needs.
• Schedule appointments for the customer to visit the showroom to experience the vehicle in person and to finalize the purchase
• Build vehicle value by demonstrating to the customer expert level knowledge of differentiating features and benefits for each model in the lineup.
• Close sales and work with the Finance Manager to provide a world class vehicle delivery
• Follow up with the customer periodically after the sale to ensure their complete satisfaction and to network for additional sales opportunities.

Benefits

This isn’t just a job – it’s a career. We take pride in promoting from within and building a strong foundation for future growth as one of the nation’s most respected automotive companies. Our benefits include:

• Competitive pay
• Outstanding medical, dental, and vision plans, as well as life insurance
• 401K with company match
• Employee discounts on all vehicles and services

Job Requirements

• Minimum high school diploma or GED equivalent required
• 2-5 years sales and customer service experience preferred but not required
• Automotive sales background a plus
• Excellent customer service, organizational, and negotiation skills
• Self-motivated, goal-oriented, and enthusiastic presence in a team environment
• Strong written and communication skills
• Valid driver’s license required as well as clean driving record
• Professional appearance and work ethic

If this sounds like an opportunity for you, click Apply now to fill out our user-friendly online job application!

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