What are the responsibilities and job description for the BDC Agent position at Garber Automall?
Job Overview
We are seeking an energetic and motivated BDC (Business Development Center) Agent to join our dynamic team. In this role, you will be the first point of contact for prospective customers, handling inbound and outbound communications to generate leads, schedule appointments, and support our sales team. Your enthusiasm and excellent communication skills will drive customer engagement and contribute directly to our dealership’s success.
Duties
- Respond promptly to inbound calls, emails, and online inquiries with a friendly, professional attitude
- Make outbound calls to follow up on leads, re-engage past customers, and promote special offers
- Schedule appointments for sales consultations and test drives that align with customer needs
- Maintain an organized sales pipeline within CRM (Customer Relationship Management) software to track interactions and follow-ups
- Collaborate with the sales team by providing qualified leads and supporting their outreach efforts
- Ensure all customer interactions adhere to high standards of phone etiquette, communication skills, and professionalism
Skills
- Proven experience in outside sales or retail sales environments
- Multilingual abilities are a plus for engaging diverse customer bases
- Familiarity with CRM software (Drive Centric experience preferred)
- Excellent organizational skills to manage a busy sales pipeline efficiently
- Experience in dealership or automobile sales is highly desirable
- Exceptional communication skills including public speaking, phone etiquette, and active listening
Join us as a BDC Agent and become a vital part of our team dedicated to delivering outstanding customer service while driving dealership growth!
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
Salary : $15