What are the responsibilities and job description for the Assistant Service Advisor position at Garavel Chrysler Jeep Dodge Ram?
Garavel CJDR, located in Norwalk, CT, has been your family Chrysler, Jeep, Dodge, and Ram dealership since 2002. We are Connecticut's highest-volume Jeep dealership and Dealer Rater of the Year 11 years in a row! At Garavel, we want to enhance the car ownership experience - whether repairing a car, providing parts, or selling one. We hire for attitude, and we train for skills.
We rely on teamwork because no one person in our organization can work without the help of others.
At Garavel, our employees receive:
- Generous pay program with salary and bonuses
- Positive Management Support
- Medical and Dental Plans
- Paid Vacation
- Paid Holidays
- Paid Sick Time
- Uniforms
- 401k Plan with Company Match
Job Summary: As an Assistant Service Advisor, your role is to assist and support the Service Advisors with day to day tasks of our Service Department. Make the most of your time to increase repair order performance and improve customer handling processes. Step in to perform Service Advisor duties when one is unavailable.
Essential Responsibilities:
- Greet customers promptly.
- Direct customers to the proper Service Advisor.
- Coordinate loan car paperwork
- Review the pre-written repair orders
- Perform customer service follow-up calls
- Notify the Service Manager immediately of any unsatisfied customers, so that the matter can be addressed immediately.
- Fill in for the Service Advisor’s when they are not on the job (lunches, illness, vacations, etc.).
- Any additional duties assigned by management.
- Lot porter duties when one is unavailable, including parking cars and retrieving cars for customers.
- Service Advisors duties when one is unavailable, including administrative duties, printing the next day’s pre-writes, attaching warranty inquiries, calling extended contract companies’ approvals, writing internal repair orders, processing PDI’s, etc
Requirements:
- Experience working at an auto dealership or auto repair is preferred.
- Strong customer service skills.
- Excellent verbal and written communication skills.
- Ability to explain complex automotive repairs to customers in a manner that makes sense.
- Good time management skills and multitasking ability.
- Ability to work well with Service Technicians.
- Maintains a professional appearance and Garavel uniform worn
- Valid driver’s license.
- Clean driving history.
- Regular Attendance
Physical Demands:
- Ability to continuously stand or walk.
- Ability to bend, squat, climb stairs and lift occasionally
- Ability to lift up to 60 pounds
- Move frequently in and out of vehicles
The Garavel Auto Group is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V