What are the responsibilities and job description for the Customer Service Representative position at Garage Door Services?
Why Us:
At Garage Door Services, we do more than install and repair doors. We serve customers across Austin and the surrounding Central Texas communities with work people can count on. Our reputation is built on reliability, quality craftsmanship, and taking care of our customers. As a Customer Service Representative, you are at the center of it all, helping customers, solving problems, and keeping everything running smoothly. This is an in-person position housed in our Hutto office, supporting customers throughout Austin and the surrounding areas. If you want to be part of a team that values your work and takes pride in what they do, this could be a great fit.
Could This Be For You:
As a key part of the team, you play an important role in every customer experience. You take pride in helping people, staying organized, and responding quickly with professionalism. Each interaction, whether by phone, email, or message, reflects our commitment to service. If you enjoy solving problems, building trust, and representing a strong local company, you will make an impact here. This position is based out of our Hutto office and supports customers across Austin and the surrounding communities.
You Will Be Trusted To:
- Accurately enter tickets, purchase orders, and customer data
- Communicate clearly with customers, builders, and team members
- Solve problems in real time while following company policies
- Identify whether issues are internal or involve third parties or trades
- Explain solutions clearly while protecting customer trust and company interests
You Qualify With:
- High school diploma or equivalent
- 1 to 2 years of customer service experience in a professional or related environment
- Typing 50 to 60 words per minute with strong data entry accuracy
- Clear and professional communication skills
- Dependable with strong attendance and ability to follow processes
- Reliable transportation; this is an on-site role based in Hutto
Additional Success Factors:
- Experience in home services or related industries such as garage doors, HVAC, plumbing, electrical, construction, or auto parts
- Familiarity with scheduling or dispatch systems
- Experience supporting field service teams
- Knowledge of garage door products and services
Our Investment in You:
- Competitive pay
- Full benefits package including medical, dental, vision, paid time off, holidays, and 401k with company match
- Opportunities for growth with training and support
- Life and disability insurance
- A workplace where your work matters
Equal Opportunity Employer
Garage Door Services is proud to be an equal opportunity employer. We provide a workplace free from discrimination and follow all applicable employment laws. Hiring decisions are based on business needs, job requirements, and qualifications. We do not discriminate based on any protected status. Reasonable accommodations are available during the hiring process.